AEG · 2 hours ago
LA KINGS - Manager Membership Services
El Segundo, CA
Full-time
Onsite
Mid Level
$73K/yr - $90K/yr
4+ years expAEG is a leading company in sports and live entertainment, hosting millions of guests and events annually. They are seeking a Manager Membership Services to oversee customer service and retention efforts for LA Kings season ticket members, manage the service department, and execute strategies to enhance member engagement and satisfaction.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Conceiving, create, manage and implement all service and sales related projects within the Ticket Sales and Service department of the LA Kings. These projects include but are not limited to account renewals, service events, member benefits, touchpoints, membership sales, group sales, mini plan sales and other sales and service initiatives
Responsible for hiring, training, managing, and reviewing the performance of Service Account Executives. Also responsible for utilizing coaching as a technique to appropriately develop employees and conducting bi-weekly Goal Setting Meetings
Provide support to the assigned service executives with the customer service and renewal of high-revenue and other accounts as assigned, and exceed the highest standards in customer service, integrity and professionalism
Act as a management point of contact for all escalated customer service issues
Work with Ticket Sales and Service leadership on any inventory management projects as assigned
Collaborate with the Marketing, PR, Game Operations and other departments to ensure customer service remains paramount through all channels of the organization
Work in conjunction with the Sales and Database Marketing team, will be responsible for the management of lead generation and service plans as required to ensure execution of renewal, upgrade, and proactive service campaigns
Responsible for promoting a culture of innovation, where new ideas, events or opportunities to benefit season ticket holders can succeed
Work with Ticket Operation team to ensure processes and policies are clearly defined and upheld to result in seamless account functionality and tracking
Assist in the development and management of the Service team budget
Attend games, service events, and other related activities
Qualification
Required
BA/BS Degree (4-year)
4-6 years related work experience
Proven experience in customer service and sales with demonstrated ability to communicate effectively with clients, especially when reacting to escalated customer service issues
Assertive, persistence and results oriented
Ability to respond and resolve customers service issues in a timely manner while supporting a team environment and adhere to departmental guidelines
Ability to read, listen and communicate effectively in English, both verbally and in writing
Proficient in Microsoft Office products (Word, Excel, Outlook) and ability to learn required business systems
Ability to consistently re-prioritize based on sales and service needs
Ability to provide sales, service and renewal reports and contact status back to management on a daily and weekly basis
Ability to thrive under a competitive sales environment
Adept at delegating responsibilities for these projects in order to ensure timely completion of all obligations
Ability to work nights, weekends and some holidays
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
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