IT Support Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Pattern Bioscience · 15 hours ago

IT Support Technician

positionLehi, UT, US
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Pattern is a rapidly growing company focused on optimizing ecommerce for global brands through advanced technology and AI. The IT Support Technician will be responsible for responding to and resolving help desk requests, troubleshooting issues, and ensuring security compliance while supporting employees across various platforms.

BiotechnologyHealth CareMedical
check
H1B Sponsor Likelynote

Responsibilities

Respond to and resolve help desk requests through tickets, email, chat, and phone calls
Escalate complex issues to senior IT staff when needed
Set up and deactivate user accounts following IT policies and security standards
Provide remote support with tools like RDP or TeamViewer
Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software
Support employees on Windows, MacOS, and Google Workspace
Ensure security by following access controls and IT best practices
Document fixes and maintain accurate records in the helpdesk system
Meet SLAs by resolving tickets quickly and effectively while minimizing downtime

Qualification

IT support experienceWindows supportMacOS supportNetworking knowledgeRemote support toolsIT certificationsProblem-solving skillsCommunication skills

Required

1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background)
Familiarity with Windows and macOS, Microsoft Office, and Google Workspace
Basic understanding of networking (Wi-Fi, DNS, VPN, etc.)
Experience with remote support tools like RDP, TeamViewer, or similar
Strong problem-solving and communication skills
IT certifications (CompTIA A+, Net+, Sec+) are a plus

Benefits

Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Company

Pattern Bioscience

twittertwittertwitter
company-logo
Pattern Bioscience is a biotech diagnostics company that helps to combat the problem of antibiotic resistance.
dateFounded in 2016
location
Austin, Texas, USA
people-size11-50 employees
web-link
https://pattern.bio

H1B Sponsorship

Pattern Bioscience has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)

Funding

Current Stage
Late Stage
Total Funding
$95.89M
Key Investors
Illumina VenturesOmnimed CapitalCARB-X
2025-08-18Series D· $44.22M
2023-04-27Series C· $28.7M
2020-07-14Series B· $6M

Leadership Team

leader-logo
Nicolas Arab
Co-founder, Chief Technology Officer
linkedin

Recent News

SEC Filings
UNITED STATES SECURITIES AND EXCHANGE COMMISSION
2025-08-19
Google Patent
Compositions and methods for disease diagnosis using single cell analysis
2025-05-04
Google Patent
Vacuum-Loaded, Droplet-Generating Microfluidic Chips and Related Methods
2025-02-08
Company data provided by crunchbase