ServiceWorks · 21 hours ago
Customer Marketing & Community Manager
St Louis, MO
Full-time
Onsite
Entry, Mid Level
2+ years expServiceWorks is a leading field service management platform powering appliance repair and service businesses across North America. They are seeking a Customer Marketing & Community Manager who will amplify customer voices, strengthen brand presence, and deepen customer relationships through storytelling and engagement. The role involves hosting podcasts, creating marketing content, and managing community channels to enhance customer connections.
ComputerHardware
Hiring Manager
Suparba Panda
Responsibilities
Host and produce customer podcasts, interviewing ServiceWorks customers about their businesses, growth journeys, and experiences using ServiceWorks
Coordinate podcast scheduling, episode planning, and basic promotion
Collect and develop customer success stories, testimonials, and case studies
Create short-form videos for social media (customer clips, product highlights, event recaps)
Design marketing flyers and one-pagers for campaigns, events, and sales support
Create and manage monthly customer newsletters
Develop marketing promotional emails/newsletters aligned with product updates, events, and campaigns
Monitor and engage with the ServiceWorks Facebook customer group
Proactively collect customer reviews (Google, G2, Capterra, etc.)
Build relationships with customers to encourage advocacy and referrals
Draft and distribute press releases for company announcements, product launches, and milestones
Coordinate with leadership for messaging and approvals
Support trade shows and events, including:
Ordering and managing swag
Coordinating shipments
Assisting with booth setup and teardown
Helping manage booth presence and customer interactions during events
Qualification
Required
2–5 years experience in marketing, content, community management, or communications
Comfortable hosting conversations on camera or audio (podcast, video interviews)
Strong writing and storytelling skills
Experience with social media content creation and basic video editing
Highly organized and detail-oriented (especially for events and campaigns)
Confident interacting with customers and representing the brand publicly
Preferred
Experience with SaaS, B2B, or service-based businesses is a plus
Company
ServiceWorks
Complete platform for running service business from anywhere with enterprise level features and the lowest price on the market.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase