NEOGOV · 3 hours ago
Police Public Service Specialist I- Police Dept
Port St. Lucie FL 34984, FL
Full-time
Onsite
New Grad, Entry Level
$44K/yr - $44K/yr
0+ years expNEOGOV is a company associated with the City of Port St. Lucie, which is an equal opportunity employer. They are seeking a Police Public Service Specialist I to effectively evaluate and respond to calls and information requests, supporting police operations and the community. The role requires knowledge of local government operations and emergency response systems, as well as the ability to work under pressure in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Keeps the mission, vision and values of the City of Port St. Lucie and Police Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations
Attends to the public, both in person and on the phone, relative to the reporting of accidents, alarms, crimes, disturbances, suspicious incidents, illnesses, and a variety of other emergency related issues
Evaluates situations and makes decisions as to the caller needs for police assistance by determining the nature of the incident, location, and jurisdiction, based on Standard Operating Procedures and General Guidelines
Operates multiple computer systems, inputting, accessing, and retrieving information
Monitors the department Florida Crime Information Center (FCIC)/National Crime Information Center (NCIC) terminal by entering and cancelling files into the system, responding to, and sending out hit confirmation requests, querying the system to assist officers in investigations, and sending administrative messages to other agencies to facilitate law enforcement activities. Maintains an accurate log of each cancellation and entry, per policy. Monitors administrative messages in NCIC/FCIC and forwards information to the appropriate area in a timely manner
Completes criminal history checks when requested by an officer, detective, or background investigator, accurately interpreting and conveying information in a format that requestors can use for investigative purposes, noting any outstanding warrants, Risk Protection Orders, or Inmate Release status when applicable
Creates Everbridge alerts to inform the public of any relevant important information that the on-duty supervisor assigns, keeping an accurate log of when and where they were sent
Reviews and sends out all Command Notifications sent in by the Shift Lieutenant, making sure to update any Command Notifications when necessary
Creates and maintains an Attempt to Contact log, which includes all people and vehicles currently not meeting criteria to be entered into NCIC/FCIC, ensuring a Be on the Look Out (BOLO) has been issued. Contacts the reporting party to make sure the person/vehicle is still missing and updates officers on the status
Prepares computer generated incident/complaint reports
Monitors and operates a multi-channel, two-way radio system to relay orders and information to and from police personnel
Monitors field units to ascertain locations and case numbers
Monitors multiple surveillance cameras, noting unusual activity or responding for officer assistance when needed
Maintains key logs and history logs, gate code listings, and emergency contact information
Responds to requests for information from other agencies, ambulance companies, hospitals, tow wrecker companies, and the general public
Safeguards assigned equipment
Completes all actions included on the “daily task list” to include checking department controlled emails for Criminal Justice Network (CJNET), distributing mail, performing monthly Test Driven Development (TDD) tests to ensure the line for the hearing impaired is operational, ensuring the alarm system is armed and operational, and checking Equature to ensure phone calls from the previous shift were all recorded
Creates briefing packets for all incoming patrol shifts. This includes making sure they have information on all missing people currently entered by the Port St. Lucie Police Department, all recent case numbers pulled, all BOLOs issued in the area, and any close patrols that are being conducted by our agency
Creates, maintains, and uploads daily Hot sheets to maintain the written log of all case numbers pulled, who pulled them, and the location they were pulled for the Records division
Completes training programs and obtains access to maintain use of external systems: Department of Juvenile Justice, FCIC/NCIC, Driver and Vehicle Information Database (D.A.V.I.D), Clerk of Courts Benchmark, Medical Marijuana Database, Comprehensive Case Information System (CCIS) and TransUnion (TLO)
Fingerprints civilians, applicants, and employees with ink and Livescan service, making sure to obtain legible and full fingerprints that will pass inspection by the FBI. Obtains all the correct supporting documentation to verify person’s identity, as required by the FBI
Makes callouts whenever necessary such as: SWAT, Crisis Negotiations Team (CNT), Traffic Homicide Investigator, Chaplin, Building Department, State Attorney’s Office, Car Cleanup, calling officers in to fill shifts on the road, victims’ advocates, and Information Technology (IT)
Create 1PSL requests for city complaints about traffic, reckless driving, and illegal parking. 1PSL requests are also created for City issues such as Utilities after normal business hours. For emergency utility issues Utility Department’s on-call employee is contacted, and the response is noted in the system
Completes online forms submitted by the public including bicycle registrations, credit card fraud reports, lost property reports. Submits completed forms to the reporting party
Completes reports for citizens that do not require a sworn officer such as a stolen vehicle tag with no suspect information. Uses OSSI system appropriately to complete reports and issue case numbers to the reporting party
Maintains a secure facility by allowing access to appropriate individuals with up-to-date clearance while denying access to unapproved individuals
Assists co-workers and performs other job-related work as required by Manager or designee
Other duties as may be assigned
Qualification
Required
Graduation from an accredited high school or possession of an acceptable equivalency diploma required
A minimum of six (6) months of clerical experience required
Possession of valid driver's license and maintenance of clean driving record required with the ability to obtain a valid Florida driver's license within 30 days from date of hire
FCIC/NCIC Certification is required or the ability to obtain it within six (6) months from the date of hire
Ability to perform multiple tasks at one time
Ability to communicate effectively in writing and orally
Ability to understand and execute oral and written instructions
Ability to think and react quickly and calmly in stressful and emergency situations
Ability to cope with situations firmly, courteously, tactfully, and with respect for others
Ability to operate radio receiving and transmitting equipment utilizing proper signals and codes
Ability to make arithmetic computations and tabulations accurately and with reasonable speed
Ability to access, input and retrieve information from a computer
Ability to learn quickly
Ability to adhere to prescribed routines
Ability to establish and maintain effective working relationships with employees and the public
Ability to focus on the positive in every situation
Ability to stay centered when challenged
Ability to model respect for individuals, teams, and the organization
Ability to work under pressure and meet deadlines
Ability to follow through with assigned tasks
Skill in the operation of a computer and related equipment
Skill in typing accurately forty-five (45) words per minute
Knowledge of the Department and City's policies, procedures, and practices
Benefits
12 paid holidays per year
Vacation Leave: 1-3 years- 10 days 4-9 years- 15 days 10-19 years- 20 days 20+ years- 25 days PT employees accrue depending on hours worked
Personal Days: 2 days for non-exempt employees per year 3 days for exempt employees per year
Sick Time: FT employees accrue 8 hours per month PT employees accrue 4 hours per month
Retirement Plan: The City contributes an amount equal to 11.4% of an eligible employee's biweekly earnings into a 401(a) Defined Contribution Plan. Employee contributes 1%.
457 Deferred Compensation Plan and Roth IRA
$50,000 Basic Term Life Insurance
$50,000 Accidental Death & Dismemberment Insurance
Short-Term and Long-Term Disability
Health, Vision and Dental Insurance
Optional Benefits: Tuition Reimbursement, Flexible Spending Account, Wellness Program, Health Reimbursement Account, Employee Assistance Plan, Supplemental Life, Legal insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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