NEOGOV · 20 hours ago
Utility Billing Representative I/II
Estes Park, CO
Full-time
Onsite
Entry, Mid Level
$46K/yr - $70K/yr
1+ years expNEOGOV is seeking a Utility Billing Representative I to join the Finance Department of the Town of Estes Park. This position involves performing clerical and administrative work related to utility billing, providing customer service, and handling payments and inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Functions as receptionist for a major department for incoming phone and walk-in contact with public. Provides general direction and information regarding municipal policies, regulations, and events
Receives utility and other payments and processes them using standard procedures
Answers general utility billing inquiries, sets up accounts and updates accounts as necessary
Maintains confidentiality of financial and customer information and Town records
Maintains cash drawer and balances funds. Serves as cashier
Refers public to appropriate Town contact
Provides customer service to the public, internal customers and over the phone
Performs clerical responsibilities including filing, copying, preparing and distributing correspondence and information packets
Handles all incoming mail, packages, and certified mail for the Town
Handles routine clerical duties including answering phones, faxing, copying, data entry, word processing and filing
Maintains supply orders for department
Handles citizen inquiries, provides reports and information as requested
Compiles data and prepares reports, searches files and other sources to develop background materials, assists in a variety of office tasks
Perform related work as required and assigned
Handles customer disconnect problems including working with irate customers, setting up payment plans and budget billing, reviewing customer reasons for non-payment and dealing with them on an individual basis
Answers questions regarding the processing of refunds and high utility billings or refers to higher authority
Addresses questions regarding collection of unpaid bills
Assists Utility Billing Manager with month utility billing process
Performs portions of the monthly billing process each billing cycle as delegated by the Utility Billing Manager
Performs the administrative tasks on pending service orders, such as setting up new meters in inventory, processing meter exchanges, closing pending services orders in subsidiary systems (i.e. Lucity), etc
Provides backup to the Utility Billing Manager regarding the monthly billing process
Perform related work as required and assigned
Qualification
Required
High school diploma or equivalent (GED)
One year of clerical, cashiering, administrative or secretarial experience
To qualify at the II level, must be proficient on all I level assignments and have an additional two years of experience in a customer service/financial related environment
May be required to be a Notary Public
Knowledge of modern office practices and procedures
Proficient with computer applications including Microsoft Word, Excel, and PowerPoint
Knowledge of grammar, spelling and punctuation
Proficient with data input, including 10 key by touch
Ability to handle interruptions on a regular basis
Ability to work in an evolving and changing team-oriented environment
Ability to read and interpret policies and make suggestions for changes as needed
Knowledge of departmental and organizational activities
Working knowledge of bookkeeping and accounting methods regarding billing and collections
Ability to follow instructions, interpret guidelines and to distinguish and refer complex situations
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships with employees, other agencies and the general public
Benefits
Retirement
Medical (eligible spouse, family)
Dental (family)
Vision(family)
Life insurance
Sick leave
Vacation
Floating holidays
Volunteer leave
Homeownership Program
Aid for Dependent Care through a Flexible Spending Account
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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