Russell Tobin · 6 hours ago
Risk Analyst
Atlanta, GA
Contract
Hybrid
Entry, Mid Level
$31.77/hr - $31.77/hr
2+ years expRussell Tobin is looking for a talented and experienced Risk Specialist in their Contact Center Team. The role involves handling inbound calls to solve complex risk and fraud queries, managing a high volume of inquiries, and analyzing customer information to identify fraud patterns.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Ank Sharma
Responsibilities
HANDLE INBOUND CALLS – Contact center / Call center à Solve Risk and Fraud Queries
Manage 50+ inbound calls daily, solving complex Risk & Fraud queries to our merchants
Qualification
Required
Flexibility to work overtime, including Saturdays and occasional holidays, is required
Must be from Risk and Fraud background
Open for any shift assigned by manager OR if asked should be comfortable to select shifts for 3 days onsite
Proven ability to work effectively in a fast-paced and dynamic team environment
Strong problem-solving and decision-making abilities
Ability to identify, research, and analyze complex issues
Exceptional time management skills
Ability to work under tight deadlines while prioritizing tasks to meet SLAs
Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies
Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech
Strong commitment to customer service and customer empathy
Demonstrated efficiency and a strong work ethic when handling inbound phone queues
Proficiency with G-Suite and other relevant software applications
Experience with Salesforce, LexisNexis, or specialized Fraud platforms
Preferred
Strong customer service skills
Software skills to handle use of multiple apps
Ability to handle an inbound call volume
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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