Acres · 15 hours ago
Customer Success Intern
Fayetteville, AR
Internship
Onsite
Intern
1+ years expAcres is a leading land intelligence platform analyzing over 150M U.S. land parcels. They are seeking a full-time Customer Success Intern to join their growing Customer Success team, focusing on onboarding and managing enterprise customers to drive customer growth and deliver an exceptional experience.
AnalyticsGeospatialMapping Services
No H1B
Responsibilities
Lead the onboarding process for new enterprise customers, which includes conducting welcome calls and providing comprehensive training to ensure a smooth transition and rapid adoption of our product
Serve as the primary point of contact for enterprise customers, ensuring their needs are met promptly and effectively by providing training, resources, and expert guidance
Address and resolve enterprise customer issues and concerns efficiently through our support channels. Maintain and update CRM data to accurately measure and manage customer engagement and activity
Prepare and present business reviews to enterprise customers, highlighting their usage, key achievements, and opportunities for further success
Manage the annual renewal process for enterprise customers and proactively identify opportunities to expand product usage and value within existing accounts. Collaborate with the sales team as needed to close expansion business and new business
Champion the needs of our enterprise customers internally, ensuring their feedback and concerns are documented and considered in company decisions
Proactively gather product feedback from enterprise customers to inform the product roadmap and improve customer experience
Collaborate with internal teams, such as product and engineering, to troubleshoot problems and deliver effective solutions
Qualification
Required
1-3 years of experience in SaaS client support or customer success; experience with land data is a major plus
Strong organizational skills with the ability to manage multiple projects/stakeholders simultaneously and meet deadlines
Excellent professional and personable written and verbal communication skills
Strong active listener with a drive to solve customer problems and work collaboratively
Analytical mindset with the ability to interpret data and derive actionable insights
A proactive attitude with a willingness to learn and adapt in a fast-paced startup environment
Moderate technical aptitude to understand product functionality and troubleshoot issues
Experience with working with CRM systems (Salesforce, HubSpot, etc.)
Company
Acres
Acres is a geospatial mapping and land analysis tool that allows users to properly explore and evaluate properties.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
VentureOut
2020-06-09Non Equity Assistance
Recent News
2025-12-22
2025-12-02
Company data provided by crunchbase