Central Garden & Pet · 5 hours ago
Senior Administrator- Collaboration & Voice Systems
Schaumburg, IL
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yr
5+ years expCentral Garden & Pet Company is a leading organization in the pet and garden industries, seeking a Senior Administrator for Collaboration and Voice Systems. This role involves managing and supporting voice, video, and real-time collaboration platforms, ensuring reliable communication services and contributing to the migration roadmap to Webex Calling.
Home and GardenPet
Responsibilities
Administer, manage, and provide Tier 3 support for all Cisco voice and collaboration systems, including call control, voicemail, Webex/video conferencing, instant messaging, fax over IP, and contact center solutions
Create and maintain comprehensive system documentation, operational standards, and end-user guides for all supported services
Monitor, test, and analyze system performance using key performance indicators to ensure SLAs are consistently achieved and services operate at peak efficiency
Investigate utilization patterns, vendor capabilities, and industry trends to identify opportunities to enhance collaboration services and deliver innovative solutions
Recommend and implement improvements to increase system efficiency, reliability, scalability, and overall performance
Plan, test, and execute system upgrades, patches, and maintenance activities in coordination with vendor releases and internal change management processes
Partner with the Central Service Desk by providing Tier 2/Tier 3 escalation support, ensuring timely resolution of complex service issues and effective end-user support
Continuously evaluate and champion new technologies and best practices to evolve the organization’s collaboration capabilities
Other duties as required
Qualification
Required
Experience administering Cisco Unified Communications Manager (CUCM), Unity Connection, Unified Contact Center Express, Fax over IP, and other Cisco collaboration systems
Experience with Cisco Webex Calling, Webex Meetings, and Webex Contact Center
Familiarity with SIP session border controllers (SBC), particularly Cisco CUBE
Hands-on experience with Cisco video conferencing systems and Webex conferencing solutions
Exposure to Microsoft Teams and Operator Connect integrations
Relevant Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or CCIE Collaboration
Ability to lift/move computers, peripheral equipment and supplies (≤50Lbs)
Domestic travel required (10%)
Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience
5+ years of hands-on experience administering and supporting enterprise VoIP/telecommunications environments
Proficiency in VoIP troubleshooting, including call tracing, SIP protocol analysis, and debugging
Strong knowledge of TCP/IP networking and SIP telecommunications protocols
Experience managing voice, video, and collaboration platforms in on-premise and/or cloud environments
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Free Life and Disability Insurance
Health and Dependent Care Flexible Spending Accounts
401k with 3% company match and annual employer discretionary contribution
Paid vacation, holidays and sick time
Employee Assistance Program
Access to thousands of free online courses
Discounts on cell phones, movie tickets, gym memberships, and more!
Education Assistance (both college degrees and professional certifications)
Referral Program with cash bonus
Access to on-demand pay
Paid parental leave
Company
Central Garden & Pet
Central Garden & Pet is a market leader in the Garden and Pet industries.
5001-10000 employees
H1B Sponsorship
Central Garden & Pet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (1)
2022 (3)
2021 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-07-15IPO
Leadership Team
Beth Springer
Lead Independent Director, Board and Former Interim CEO
Niko Lahanas
Chief Executive Officer
Recent News
2025-12-16
MarketScreener
2025-12-16
Company data provided by crunchbase