Cooperative of American Physicians, Inc. · 21 hours ago
Membership Services Coordinator
LA Metro Area
Full-time
Onsite
Entry Level
$46K/yr - $60K/yr
2+ years expCooperative of American Physicians, Inc. is seeking a Membership Services Coordinator to perform customer service functions for both external and internal customers. The role involves providing technical assistance to account managers, responding to inquiries, and supporting various administrative tasks within the Membership Services team.
Financial ServicesHealth Care
Hiring Manager
Rachel Revilla Lagaras
Responsibilities
Maximize availability to take calls from Members and answer questions within level of knowledgebase and authority
Provide customer service support to members, their support staff, or management teams explore and discuss tailored solutions and verify understanding and satisfaction
Respond to billing, assessment, and other financial inquiries
Handle overflow calls from other departments
Provide technical support related to www.CAPphysicians.com (e.g., Members Only, CAP Privileges Online)
Exercise reasonable judgment for the appropriate transfer of phone calls above a predetermined level of authority
Triage claims reporting in accordance with approved procedures, as well as risk management and patient safety hotline calls per appropriate guidelines; follow prepared scripts to respond to requests for information, documents, and questions; enter information into CAP’s designated Client Relationship Management (CRM) system
Review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members
Process special applications and status changes; Employee and Other Related Physician (ORP) Applications for review and approval by Account Managers; Locum Tenens requests within authority level
Update special conditions and/or waivers in the CAP’s CRM system and member records in the CAP’s CRM system in accordance with policies and procedures
Continuously, monitor OnBase workflow queues and inbox, emails, physical inboxes, Microsoft Teams postings and conversations
Provide support to VP of Membership Services for projects as needed
Perform other duties as assigned
Qualification
Required
High School diploma or GED
Two years customer service experience in the insurance industry, healthcare field, or equivalent combination of education and experience
Excellent communication and organizational skills (oral and written)
Professional phone etiquette
Ability to handle multiple tasks simultaneously
Proficient in Microsoft Word, Excel, Outlook, and Teams
Ability to work both independently and as a team
Preferred
College degree
Company
Cooperative of American Physicians, Inc.
Cooperative of American Physicians is an insurance company that offers malpractice protection, risk, and practice management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Scher
Chief Executive Officer
Recent News
Cooperative of American Physicians, Inc.
2025-10-02
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