Software Guidance & Assistance, Inc. (SGA, Inc.) · 14 hours ago
Provisioning Analyst
Lehi, UT
Full-time
Hybrid
New Grad, Entry LevelSoftware Guidance & Assistance, Inc. (SGA) is seeking a Provisioning Analyst for a contract assignment with a premier SaaS client in Lehi, UT. The role involves creating and managing customer accounts, developing provisioning guidelines, and ensuring accurate fulfillment of requests while maintaining positive stakeholder relationships.
Information TechnologyStaffing Agency
Responsibilities
Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination
Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning
Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly
Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team
Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress
Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems
Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors
Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning
Manages and maintains SharePoint accurate databases and internal dashboards
Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs
Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions
Operates in a professional manner when representing the organization both internally and externally
Qualification
Required
Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude
Must be detail oriented and well organized with the ability to work under pressure
Need to possess strong problem solving skills and flexibility
Need to have an even temperament, with excellent work ethic and commitment
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
For more than 40 years, SGA has delivered technology and resource solutions that Fortune 500 organizations, mid-size companies, state and local governments, and higher education institutions rely on to achieve their goals/missions.
Founded in 1981
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
Company data provided by crunchbase