IDR, Inc. · 22 hours ago
Technical Support Engineer - Platform Technologies
Santa Clara, CA
Full-time
Onsite
Mid LevelIDR, Inc. is seeking a Technical Support Engineer to join one of their top clients in Santa Clara, California. This role involves managing and resolving complex issues related to the ServiceNow platform while mentoring junior team members in a customer-focused environment.
Information TechnologyRoboticsSoftware
Responsibilities
Responsible for managing and resolving the most challenging technical issues for the ServiceNow platform
Serve as the first point of escalation within the technical support department
Mentor and collaborate with junior team members across various technologies
Quickly gain an understanding of the ServiceNow platform and customer environment
Work outside normal business hours, including evenings, weekends, and holidays, as needed
Qualification
Required
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g., MySQL, Oracle)
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
Founded in 1998
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase