Protolabs · 3 hours ago
Customer Success Partner
Maple Plain, MN
Full-time
Hybrid
Entry Level
$18.41/hr - $24.57/hr
1+ years expProtolabs is a leader in digital manufacturing, committed to building a diverse team. The Customer Success Partner role involves providing excellent service to customers, verifying orders, and serving as a liaison between departments to resolve issues effectively.
3D PrintingIndustrialManufacturingMechanical EngineeringSoftware
No H1B
U.S. Citizen Only
Responsibilities
Verify the accuracy of customer purchase orders
Enter customer orders and understand all aspects of the order process and workflow
Reconcile and verify customer payments for open orders
Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
Maintain customer database accuracy with the assistance of the Customer Service Coordinator
Process incoming customer inquiries and triage appropriately within the organization
Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
Assist in maintaining team metrics
Perform other related duties as assigned
Qualification
Required
High School Diploma or equivalent
1-2 years of related Customer Service experience
Attention to Detail
Customer and Client Focused
Decision-Making/Judgement
Open Communication/Transparency
Proficient in Microsoft products
Must have a pleasant phone voice and ability to speak clearly
Ability to perform multiple functions simultaneously
Ability to quickly adapt to new systems and programs
Strong attention to detail and ability to troubleshoot and find resolution
Ability to leverage resources and think creatively to resolve customer issues
Proficient using a computer and able to accurately type 40 wpm
Preferred
College degree
Customer Service experience in a manufacturing environment
Experience working in a fast-paced, dynamic environment
Experience working in a team-centric, pool concept environment
Benefits
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
3 weeks of PTO, plus Holiday Pay and Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!
Company
Protolabs
We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$54.5MKey Investors
North Bridge Venture Partners & Growth Equity
2012-02-24IPO
2008-08-19Series Unknown· $52M
2005-06-23Series Unknown· $2.5M
Leadership Team
Suresh Krishna
President and Chief Executive Officer | Member, Board of Directors
Dan Schumacher
Chief Financial Officer
Recent News
2025-11-14
2025-11-04
MarketScreener
2025-11-01
Company data provided by crunchbase