ESP Ecole Supérieure de Publicité, Communication et Marketing · 3 hours ago
Senior IT Help Desk Technician
Tampa, FL
Full-time
Onsite
Mid, Senior Level
3+ years expESP Associates, Inc. is seeking a Senior Level IT Help Desk Technician. The role involves providing technical assistance for computer systems, performing troubleshooting, and mentoring junior technicians while maintaining a collaborative IT environment.
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Responsibilities
Provide quick, accurate, and useful technical assistance for a range of computer systems (laptops, desktops, and servers), software, and hardware components
Perform troubleshooting, research, and problem resolution through diagnostic techniques
Resolve requests on basic and mid-level technical issues, and offer advice to solve the problem so it doesn’t continue in the future
Maintain good technical knowledge on a variety of computer systems, software, and hardware components
Walk users through the problem-solving process and provide end-user training
Document IT and user exchanges on all inquiries, technical issues, and/or resolutions clearly and accurately within the Pickett Service Portal
Direct unresolved issues to the next level of support personnel
Supervise and mentor Help Desk Technicians
Maintain continued IT knowledge growth by utilizing internal and external resources and other applicable furthering education initiatives
Manage, maintain, configure, and customize the Pickett Service Portal ticketing system
Provide insight for improving IT-related processes and procedures
Perform other related duties as required
Qualification
Required
3-5 years of experience in a help desk or technical customer support role
Active Directory and Microsoft exchange experience
Technical proficiency with Microsoft operating systems and Microsoft Office suite
Excellent hardware and software troubleshooting skills
Demonstrate a high level of customer relationship skills including professional telephone etiquette
The ability to effectively communicate with all levels of technology users and leadership
Experience working in a highly visible, constantly changing, and fast-paced environment
This position requires schedule flexibility as you may be required to work on some weekends and/or evenings
Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company's driving (MVR) policy
Preferred
Bachelor's or Associate's degree in Information Technology or related field
1-2 years of supervisory experience
Experience in SolarWinds Service Desk
IT certifications such as CompTIA A+, Network+, MCSA: Windows 10
VMWare vCenter and Horizon VDI experience
Benefits
Competitive compensation with yearly performance reviews and discretionary annual bonuses
401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
PTO (Paid Time Off) & 10 Paid Holidays
Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
Behavioral Medicine through Teladoc
Short-Term Disability Insurance (Employer paid)
Long-Term Disability Insurance
Life Insurance
Pet Insurance
Education Reimbursement Opportunities
Flexible and Dependent Benefits Plan
Referral Bonuses
Company
ESP Ecole Supérieure de Publicité, Communication et Marketing
L’École Supérieure de Publicité est la plus ancienne école de Communication de France.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase