Ashley Global Retail · 20 hours ago
Customer Service Solution
Tampa, Florida, United States
Full-time
Onsite
Mid LevelAshley Global Retail is seeking a Customer Experience Corporate Solutions Specialist to enhance and elevate the overall customer service experience. This role requires a high degree of ownership and collaboration with diverse teams to address and resolve customer issues while also performing root cause analysis to drive systemic improvements.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Serve as the vital link to significantly impact, enhance, and elevate the overall customer service experience
Understand and fully embrace the responsibility of addressing and resolving customer issues
Engage in collaboration with diverse teams across all Ashley companies, including remote teams worldwide
Extend support to both internal and external customers confronting challenges in various scenarios
Leverage expertise in data analysis, problem-solving skills, and a thorough understanding of corporate policies to provide effective resolutions to customer concerns
Perform root cause analysis on multiple customer journeys
Work closely with teams across the organization to resolve immediate concerns and review and refine current policies and procedures that may contribute to a negative customer experience
Play an active role in driving systemic improvements to enhance overall customer satisfaction
Qualification
Required
High degree of ownership in addressing and resolving customer issues
Ability to collaborate with diverse teams across all Ashley companies
Expertise in data analysis
Strong problem-solving skills
Thorough understanding of corporate policies
Ability to perform root cause analysis on multiple customer journeys
Experience in reviewing and refining current policies and procedures
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
Founded in 1945
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
Company data provided by crunchbase