Beacon Hill · 12 hours ago
Product Support Representative
Boston, MA
Full-time
Hybrid
New Grad, Entry Level
$23/hr - $23/hrBeacon Hill is a successful digital auto platform based in Boston, MA, seeking a Product Support Representative to join their Consumer Support Operations team. The role involves handling escalated support issues and providing assistance to customers through various channels while tracking and analyzing support data.
Staffing Agency
Responsibilities
Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers
Assist customers through phone, chat, and email channels
Enthusiastically help consumers and our internal partners in problem resolution
Track and analyze data from our user support channels to communicate contact trends with product and development teams
Process reported content and activity to promote a secure online community
Qualification
Required
Exceptional written and verbal communication skills
A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction
A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate
Minimum of 45 words per minute typing speed required
Excellent organizational skills and ability to manage multiple priorities
Willingness to pitch in as needed to complete team projects or cover team operations
Eagerness to identify problem areas and find solutions
Preferred
Preferred typing speed of 60 words per minute
Benefits
Medical
Dental
Vision
Federal and state leave programs
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (94)
2023 (76)
2022 (60)
2021 (77)
2020 (86)
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
Company data provided by crunchbase