Automated Media Inc. · 1 day ago
Program Operations Analyst
Canton, MI
Full-time
Hybrid
Mid Level
$38/hr - $43/hr
3+ years expAutomated Media Inc. is seeking a Program Operations Analyst to support program analysis and manage IT tasks. The role involves developing reports, troubleshooting defects, and maintaining relationships with various partners while facilitating enhancements and tracking open items.
ComputerInnovation ManagementSoftware
Hiring Manager
Brittany Gill
Responsibilities
Develop ad hoc reports to support program analysis
Troubleshoot defects and coordinate resolution efforts
Manage assigned IT tasks under the direction of the Senior Project Manager
Build and maintain effective working relationships with internal teams, OEM contacts, tire manufacturers, distributors, and chemical partners
Serve as a liaison between OEM business owner and vendor partners to facilitate enhancements and request changes, particularly for specialized programs such as BG Chemical program, Motorcraft Motivational program, and Tire Sales Tool application
Track and manage open items within Confluence and Jira related to specialized programs
Support ongoing communications with Canada-based partners, including participation in business reviews and meetings
Create and maintain weekly status reports and provide updates to Management
Identify, prioritize, and escalate time-sensitive issues as needed
Perform qualitative and quantitative analysis to support program operations and decision-making
Develop Ad Hoc and recurring reports to support billing, performance tracking, and operational reviews
Analyze data to identify trends, risks, and opportunities; escalate findings as appropriate
Communicate analysis, findings, and program updates to internal and external stakeholders
Qualification
Required
Associate's Degree or equivalent combination of education and 3+ years of relevant experience in Project Management, Business Administration, or a related field
Strong organizational, time-management, and prioritization skills
High level of proficiency required in Microsoft Office - inclusive of Word, Excel, PowerPoint, and Outlook
Excellent verbal and written communications skills
Ability to manage multiple priorities and work independently with minimal supervision
Demonstrated problem-solving and critical-thinking skills
Ability to collaborate effectively with cross-functional teams and external partners
Ability to work independently and contribute innovative ideas
Must possess a valid passport or be able to obtain one prior to start date
Results Orientation
Initiative
Customer Focus
Collaboration
Communication
Critical Thinking
Diagnostic Skills
Persistence
Priority Setting
Project Management
Sitting for long periods of time
Continuous viewing of and data entry into a computer screen
Approximately 10% travel, including international travel to Canada quarterly
AMI is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work
Preferred
Jira experience preferred
Knowledge of the tire industry and technical data, including OE applications, tire data nomenclature, and industry standards, is preferred
Company
Automated Media Inc.
AMI (Automated Media Inc.) offers business solutions which enable your people to enhance revenue opportunity, cut costs and improve operations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase