Snow Companies · 6 hours ago
VP, Client Services
Williamsburg, VA
Full-time
Onsite
Director/Executive
8+ years expSnow Companies is a leading agency focused on the patient journey, seeking a Vice President, Client Services to strategically guide clients in achieving their communication and business goals. This role involves developing client relationships, driving strategic initiatives, and fostering business growth while ensuring compliance with healthcare regulations.
Marketing & Advertising
Responsibilities
Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations
Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel
Contribute to the overall client financial management and establish and meet internal client revenue targets
Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives
Work with clients to drive strategic efforts that solve their business and communications problems
Propose ideas and strategies to capitalize on new opportunities and influence decision-making
Demonstrate the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation
Maintain a strong market knowledge of existing competition and pipeline products in brand category
Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities
Conduct regular meetings with the Account Team
Maintain close contact with everyone on the team and is aware of all ongoing projects
Provide support, guidance, and resources as necessary
Manage product strategy and ensure tactical implementation relating to product strategy
Provide short- and long-term direction for product strategy
Confer with Account Team for internal issue resolutions related to team dynamics
Mentor, review ongoing performance results, and identify needs or development of team members
Implement coaching or mentoring partnerships as appropriate
Keep SVP/EVPs apprised of key issues regarding account status
Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge
Review and approves all materials before client review
Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts
Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials
Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
Lead development of strategic recommendations to clients and look for opportunities to 'upsell' Snow’s programs and services
Develop and approve SOWs for clients
Prepare for and attend strategic planning meetings with clients
Develop internal processes and procedures for best practices across company
Qualification
Required
8+ years of pharma or healthcare advertising
Strong communication/presentation skills
Ability to craft presentations (new business, creative, tactical, strategy, selling)
Ability to travel
Significant background in pharmaceutical advertising; Account Services
Ability to lead a team
Strong mentoring and coaching skills
Entrepreneurial skill at organically building business
Management experience
Proficient in Microsoft PowerPoint, Excel, and Word
Candidates must have a valid driver's license
In some instances, a passport may be necessary
Preferred
Patient experience preferred
Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred
Company
Snow Companies
Snow Companies is the global leader in patient engagement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Mullican
Chief Financial Officer
Corbin Wood
COO
Company data provided by crunchbase