P.F. Chang's · 3 hours ago
International Director of Operations
Scottsdale, AZ
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expP.F. Chang's is seeking an International Director of Operations to provide strategic and operational leadership to franchise partners across global markets. This role involves driving operational excellence and brand consistency while supporting partners throughout their operational journey.
HospitalityRecipesRestaurants
No H1B
Responsibilities
Maintain direct, ongoing communication with franchise partners to ensure alignment with brand standards, operational expectations, and performance goals
Act as a goodwill ambassador for the P.F. Chang’s brand across international markets
Oversee pre-opening processes including cost communication, executive training schedules, MIT program support, and operational readiness
Support and execute operational logistics for pre-opening marketing events (Media Party, Press Conference, VIP Dinner, Grand Opening)
Conduct market and restaurant site visits to assess operational performance, compliance, and brand execution
Develop structured visit plans and ensure follow-through on action items
Provide coaching and solutions to improve sales, profitability, and service standards through partner calls, presentations, and in-market support
Lead Quarterly Business Reviews (QBRs) to assess performance, identify opportunities, and set forward-looking objectives
Monitor repair and maintenance activity through bi-weekly calls and program oversight
Apply working knowledge of business mathematics and accounting to support partner decision-making
Approve Birds Eye View drawings for bar and hospitality areas
Lead construction handover and validate restaurant readiness
Approve hospitality items and consult on equipment modifications to protect brand integrity
Serve as an external consultant, offering objective operational perspective grounded in best practices
Qualification
Required
5+ years of current casual or upscale casual dining, multi-unit restaurant management experience
Proven experience working across cultures and international markets
Highly developed influencing, communication, and presentation skills
Strong analytical, decision-making, and problem-solving abilities
Ability to present ideas clearly and persuasively, both verbally and in writing
Strong listening, conflict resolution, and training facilitation skills
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Extensive domestic and international travel required (approximately 140–180 days annually)
When not traveling international - remote role with work performed from home as well as occasionally at the Global Support Center (Corporate Office in Scottsdale, AZ)
Must be authorized to work in the United States without employer sponsorship
Valid passport, driver's license, and ability to enter international territories
Preferred
Bachelor's degree in a related field strongly preferred
Fluency in both English and Spanish preferred
Benefits
Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
Professional Development: Tuition reimbursement for job related programs.
Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
Exclusive Discounts: Access exclusive employee discounts.
Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
Company
P.F. Chang's
P.F.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-11-11Acquired
1998-12-04IPO
1997-05-07Series Unknown
Leadership Team
Richard L. Federico
CEO
Recent News
2025-10-30
Company data provided by crunchbase