RTA: The Fleet Success Company · 2 hours ago
Manager of Professional Services (Fleet Success Playmaker)
Glendale,AZ,US
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $140K/yrRTA: The Fleet Success Company is seeking a Fleet Success Playmaker to lead their Professional Services organization. The role involves guiding a team of consultants, implementation specialists, and trainers to ensure effective onboarding, training, and long-term success for clients in various fleet sectors.
Computer Software
Responsibilities
Lead and develop three core Professional Services teams: Advisory Services (Consulting & Analytics), Implementation, and Training
Align every service engagement to RTA’s mission of Fleet Success, ensuring high impact and scalability
Be hands-on: understand the daily realities of consulting, training, and implementation so you can coach, inspire, and influence change
Champion process improvements that drive efficiency across departments
Partner with Sales, Customer Success, Product, and Engineering to keep projects on time, in scope, and delivering measurable value
Manage the unit economics of Professional Services (cost, revenue, profitability) with an eye toward long-term growth and sustainability
Build and nurture executive-level client relationships, serving as a trusted advisor
Recruit, mentor, and retain top talent while addressing underperformance with “kind truth” and accountability
Qualification
Required
Proven leadership in Professional Services, ideally across consulting, training, and implementation teams
Experience delivering large-scale SaaS implementations (EAM, ERP, or fleet tech preferred)
Strong operational and financial management skills: budgeting, forecasting, analytics, and reporting
Ability to translate client needs into actionable service strategies
Skilled communicator who can build confidence at every level—from frontline technicians to C-level execs
Natural leader who builds culture, fosters buy-in, and develops people
Developing both individual contributors directly and team leads
You're humble and roll up your sleeves and jump in as a player coach when needed
You're smart (EQ) and lean into healthy conflict and hold peers, leaders, and teammates accountable
You're hungry and are always looking to make stuff happen, drive efficiencies, improve experience, and grow both your own and your team's abilities
Preferred
Hands-on experience in the fleet industry (as a fleet professional or vendor)
SaaS background in fleet or adjacent industries
High-growth SaaS or tech company experience
Certifications like PMP, CAFM, or equivalent
Familiarity with Patrick Lencioni books
Benefits
Unique perks and benefits
Standard ones
Company
RTA: The Fleet Success Company
With over 45 years of fleet experience, RTA: The Fleet Success Company enables fleet managers to improve their operations with robust, easy-to-use software built and maintained by fleet experts.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Turley
CEO
James Charles ⛰🚵♂️⛰
Chief Technology Officer, Head of Customer Success
Recent News
2025-08-06
Company data provided by crunchbase