Sr. Operations Specialist jobs in United States
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Ansira · 22 hours ago

Sr. Operations Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date0+ years exp

Ansira is a company focused on providing support to local channel partners and their advertising partners. The Sr. Operations Specialist is responsible for ensuring program compliance, managing dealer issues, and providing excellent customer service while collaborating with internal and external teams.

AdvertisingAnalyticsData ManagementDatabaseMarketing

Responsibilities

Learn and have a comprehensive understanding of complex program rules and procedures
Appropriately deliver and communicate program compliance or non-compliance with Dealership personnel and the Corporate Field Team
Manage Dealer issues and concerns with the Dealer, Corporate Field Team and Supervisor
Manage call volume and respond to requests for information or assistance
Perform quality control checks of Dealer Reviews, website data and Field Rep schedules to ensure accuracy and compliance with program guidelines [QC]
Support various program audit processes
Pull activity data weekly and monthly to be included in internal and client-facing reports
Support Dealer appeal process, communications and reporting
Assist with entering technical cases as needed to initiate project work
Assist in site testing and development of test cases, scenarios, and templates
Work directly with internal development team on web enhancements
Participate in internal and IT calls and meetings
Achieve and maintain established productivity and quality standards
Perform other ad hoc duties as assigned by management
Complete administrative tasks such as filing, mailing, etc

Qualification

Customer serviceMicrosoft OfficeAutomotive industry experienceOrganizational skillsTeamworkVerbal communicationWritten communicationTime managementDetail-oriented

Required

6 months-1 year of related experience
Exceptional customer service
Ability to work independently as well as part of a team
Effective verbal and written communication skills
Exceptional organizational, time management and detail-oriented skills
Proficiency in Microsoft Office (especially with Excel)

Preferred

Experience in the automotive industry
Bachelor's degree in related field

Company

Ansira

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Ansira is an integrated customer engagement agency, leverages superior marketing intelligence to build deeper, more effective.
dateFounded in 1919
location
St Louis, Missouri, USA
people-size1001-5000 employees
web-link
http://www.ansira.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-12-01Acquired
2012-03-20Private Equity

Leadership Team

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Paul Tibbitt
Chief Executive Officer
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Amalia Thomas
Chief Revenue Officer
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Recent News

PR Newswire
Ansira Appoints Amalia Thomas As Chief Revenue Officer
2025-07-15
24-7 Press Release Newswire
Marquis Who's Who Honors Noyle A. Christopher for Expertise in Data Science
2025-06-11
WebWire
Independent Research Firm Cites Ansira As A Strong Performer In The First B2B Partner Marketing Automation Platform Report
2025-05-07
Company data provided by crunchbase