IMCS Group · 3 hours ago
Temp - Administrative - Patient Access Representative (Days)
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelIMCS Group is seeking a Patient Access Representative to assist patients and medical staff with appointment scheduling and access to care. The role involves responding to inquiries, verifying patient information, and ensuring optimal use of provider time and patient satisfaction.
Staffing & Recruiting
Responsibilities
Assists patients in various avenues of obtaining access to care such as appointment scheduling, referral processing, medication refill requests, insurance coverage updates, and/or access to electronic portals like MyChart, etc
Performs registration functions, gathers data elements to include verifying patient identification, patient demographics, and all third-party funding payors
Verifies patient information, updates patient demographics
Maintains awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions
Ensures all entries into patient medical records are clear, concise, and in accordance with documentation standards
Properly utilizes and makes updates to / from clinical recall / wait list in accordance with clinic procedures
Identifies and updates patient funding information; communicates financial responsibility including co-payments and fees; completes benefit verification as required by financial classification; educates patient on financial classification process
Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails, and electronic requests
Identifies emergent health situations based on caller information and activation appropriate response team in accordance with department procedures
Maximizes personal flexibility to assist in closing scheduling gaps as needed
Uses assigned desktop / laptop and any applicable hardware, software in accordance with departmental procedures and Parkland policies
Stays abreast of personal performance results; maintain acceptable productivity and quality standards as established by management
Participates in team building and other morale booster activities
Reports to leadership or via defined reporting tool any safety concerns, policy concerns as needed
Completes job required training by assigned due dates
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding
Qualification
Required
Must be able to communicate effectively with all hospital personnel, patients and visitors
Must be detailed oriented
Must be able to solve problems within the guidelines of established policies and procedures
Must demonstrate a positive demeanor, good verbal and written communication skills, and a professional appearance and approach
Preferred
Bilingual skills preferred
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
Founded in 2002
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase