TekSynap · 2 hours ago
Tier II Help Desk Specialist
Silver Spring, MD, US
Full-time
Hybrid
Mid Level
$51K/yr - $58K/yr
4+ years expTekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. We are seeking a Tier II Help Desk Specialist to join our team supporting NOAA SBITS in Silver Spring, MD, providing tier 2/3 on-site support for NOAA's CorpSrv users.
ComputerInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Demonstrable Experience in:
Hardware and Software Troubleshooting: Expertise in diagnosing, repairing, and maintaining a range of hardware (e.g., desktops, laptops, printers) and software issues, including OS installation, configuration, and updates
Operating Systems: Strong understanding of Windows OS and macOS with experience in installation, configuration, and command-line troubleshooting
Networking Basics: Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues
Active Directory: Experience with Active Directory (AD) for account creation, password resets, and group policy application is often essential
Remote Support Tools: Proficiency with remote support tools like Remote Desktop, SCCM, or third-party platforms (e.g., Bomgar, TeamViewer) to support off-site users
Virtualization: Basic understanding of virtual desktop environments, such as VMware or Citrix, which are often used in federal environments
Two-Factor Authentication (2FA): Experience with 2FA methods and associated technologies (such as PIV cards or RSA tokens), as these are common in federal IT
Endpoint Protection: Ability to work with antivirus, anti-malware, and endpoint protection solutions to maintain secure systems
Incident Response Awareness: Basic understanding of incident response procedures and knowing when and how to escalate potential security issues
ITSM experience: Experience in an enterprise IT environment using a known industry ticketing system suck as ServiceNow or Remedy
Provides support directly to end users on a variety of issues
Independently identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Qualification
Required
Minimum of 4 years of experience in Information Technology or a related field
AA degree in Computer Science, Information Technology or equivalent experience preferred
Prior performance in a similar role within 6 months of the date of hire
Apple Device Support Certification
Must be a U.S. Citizen
Must be able to successfully obtain a Public Trust
Preferred
CompTIA A+
CompTIA Security+
Benefits
Health
Dental
Vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
Washington Technology
2025-12-12
citybiz
2025-11-19
2025-11-18
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