American Residential Services · 3 hours ago
Residential HVAC Service Manager
Houston, TX, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAmerican Residential Services (ARS) is the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employing over 7,000 professionals. The Residential HVAC Service Manager will lead and manage the HVAC service team, oversee daily operations, and ensure customer satisfaction while maintaining compliance with safety regulations and company policies.
CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential
Responsibilities
Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching
Oversee daily operations to ensure safe, efficient, and high-quality service delivery
Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits
Resolve customer issues and ensure top-tier customer satisfaction
Coordinate with dispatch to optimize technician selection and scheduling
Conduct job site inspections and monitor workmanship standards
Track departmental operations, inventory, tools, vehicles, and maintenance
Ensure compliance with safety regulations, company policies, and local codes
Provide ongoing on-the-job training and development for technicians
Lead weekly technician meetings and monitor key performance indicators (KPIs)
Qualification
Required
10 years of Residential HVAC service and/or Residential HVAC management experience
Sales experience is required
Valid driver's license with a good driving record
Strong leadership, communication, computer, and math skills
Ability to manage people, operations, and budgets effectively
Preferred
TX State license and HVAC code knowledge
Benefits
Insurance access after 31 days of employment
Low-cost medical insurance (starting at ~$5/week)
Dental and vision insurance options
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off & holiday pay
Company-paid life insurance
Company
American Residential Services
American Residential Services, a provider of residential heating, ventilation, air conditioning (HVAC), and plumbing services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GI Partners
2023-06-08Acquired
2020-09-15Private Equity
Leadership Team
Scott Boose
Chief Executive Officer
Recent News
2025-09-15
Company data provided by crunchbase