TEKsystems · 19 hours ago
Lead Generation Agent / Cold Call Representative
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Lead Generation Agent is responsible for contacting inbound insurance leads, verifying consumer information, and qualifying interest before routing leads to licensed insurance agents.
Information Technology
Responsibilities
The Lead Generation Agent is responsible for contacting inbound insurance leads, verifying consumer information, and qualifying interest before routing leads to licensed insurance agents
This role serves as the first point of contact for consumers requesting insurance quotes and plays a critical role in ensuring lead quality, customer experience, and partner satisfaction
Contact consumer leads via phone in a timely and professional manner (handling 400–450 phone calls per day using an automated dialer system)
Verify and confirm consumer‑submitted information related to insurance needs
Qualify consumer interest based on established criteria
Clearly explain next steps and set expectations for follow‑up with licensed insurance agents
Transfer or route qualified leads to insurance partners using internal systems
Accurately document call outcomes, consumer details, and lead status in CRM tools
Follow call scripts and compliance guidelines while maintaining a natural, customer‑focused conversation
Meet or exceed individual performance metrics related to quality, accuracy, and productivity
Qualification
Required
1-2 years+ customer service, lead generation, sales experience
Professional phone and email etiquette
Ability to work independently and thrive in a team environment
Proactive thinking and problem-solving skills
Proficient skills in Microsoft Office suite
Ability to deliver customer support like you expect to receive it; with excellence
Ability to be organized and are a multitasker with excellent judgment on prioritization within a high-volume transactional environment
Preferred
Bachelor's degree preferred
Experience in Salesforce or the insurance industry is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase