National Association of REALTORS® · 1 day ago
Director, Member Learning
Chicago, IL
Full-time
Onsite
Director/Executive
$140K/yr - $165K/yr
10+ years expThe National Association of REALTORS® (NAR) is dedicated to empowering and engaging the REALTOR® community by delivering valuable knowledge and resources. The Director of Member Learning will lead the strategy and delivery of educational programs that enhance member success and align with organizational goals.
AssociationNon ProfitReal Estate
Responsibilities
Develop, implement, and maintain a comprehensive member learning strategy aligned with organizational priorities
Partner with the VP, executive leadership, and key stakeholders to ensure learning initiatives support business objectives
Identify emerging trends, technologies, and instructional innovations to maintain a cutting-edge learning ecosystem
Conduct and oversee organizational learning needs analyses using methodologies such as competency gap analysis, job task analysis, surveys, and focus groups to translate strategic goals into actionable learning plans
Apply instructional design frameworks (ADDIE, SAM, Design Thinking) to define learning objectives, timelines, resource requirements, and success metrics for all programs
Provide strategic direction and oversight for the development of engaging learning programs, including instructor-led training, virtual classes, eLearning, certifications, microlearning, and blended solutions
Apply instructional design principles including Bloom's Taxonomy, Gagne's Nine Events of Instruction, and backward design methodology
Collaborate with SMEs, researchers, and industry partners to maintain accurate, timely, and relevant learning content
Build strong relationships with internal and external stakeholders, including communications, research, industry relations, SMEs, and partner organizations
Source, assess, and manage third-party vendors including LMS providers, content development agencies, assessment platform vendors, video production companies, and accreditation bodies
Lead contract negotiations to ensure quality and cost-effectiveness
Develop and manage the learning and development budget, ensuring responsible allocation of resources
Oversee operational planning, workflow efficiencies, and project management practices that support timely delivery of learning products
Establish methods to measure program effectiveness using frameworks such as Kirkpatrick's Four Levels of Evaluation or Phillips ROI Methodology
Define and track key performance indicators including completion rates, knowledge retention scores, performance improvement metrics, and Net Promoter Score (NPS)
Utilize learning analytics platforms and data visualization tools (Tableau, Power BI, Google Analytics) to analyze data, learner feedback, and performance indicators
Drive continuous improvement and informed decision-making based on quantitative and qualitative data analysis
Ensure all learning programs and content comply with relevant legal, regulatory, and accreditation standards
Maintain rigorous quality assurance processes for all learning assets
Lead, mentor, and develop a high-performing team of instructional designers, content developers, and learning product managers
Foster a culture of innovation, collaboration, accountability, and professional growth
Qualification
Required
Bachelor's degree in Education, Journalism, Organizational Development, or a related field required
10–15 years of progressive experience in learning and development, instructional design, or professional education
Proven track record of designing, developing, and managing successful learning programs and products
Experience with eLearning authoring tools (Articulate Storyline, Rise, Adobe Captivate, Camtasia)
Understanding of accessibility standards (WCAG 2.1, Section 508) and eLearning technical standards (SCORM, xAPI, cmi5)
Experience with project management tools (Asana, Monday.com, Smartsheet, or similar)
Exceptional communication, presentation, and interpersonal skills
Strong analytical and problem-solving abilities, with experience using data to drive decisions
Ability to lead both independently and collaboratively in a fast-paced, evolving environment
Benefits
Health/dental/vision insurance
Company
National Association of REALTORS®
The National Association of REALTORS® (NAR) is America’s largest trade association, representing more than 1.5 million members involved in all aspects of the residential and commercial real estate industries.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nykia Wright
CEO, National Association of Realtors
Nykea Pippion McGriff
Vice President Association Engagement
Recent News
2026-01-24
2026-01-24
2026-01-23
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