LendKey Technologies, Inc. · 1 day ago
Loan Servicing Specialist, Customer Service
Cincinnati,OH,US
Full-time
Hybrid
Entry Level
$18.25/hr - $19.25/hr
1+ years expLendKey Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan, assisting customers with inquiries related to payments, refunds, and account maintenance while ensuring compliance with regulations.
Consumer LendingFinanceFinancial ServicesFinTech
Responsibilities
Primarily handle inbound customer service calls for our loan products. Providing exceptional customer service while guiding borrowers and cosigners through inquiries, payments, and payoff requests
Demonstrate in-depth knowledge of loan products, systems, and procedures. Providing individualized, supportive, and trustworthy customer care
Maintain confidentiality and security of borrower information
Accurately record and document customer interactions and account updates
Track and report recurring client issues, lending trends, and system challenges
Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws
Collaborate with internal departments to ensure timely resolution of customer concerns
Meet or exceed daily, weekly, and monthly performance goals, deadlines, and quality objectives
Participate in departmental projects and continuous improvement initiatives as needed
Qualification
Required
Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
Excellent verbal and written communication skills
Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
Strong problem-solving skills and the ability to think critically under pressure
Adaptable, team-oriented, and able to thrive in a fast-paced environment
Ability to manage multiple priorities and maintain accuracy and attention to detail
Courteous, professional, and positive demeanor
Preferred
Prior financial or loan servicing experience is helpful but not required
1 year of customer service experience preferred
Benefits
Comprehensive medical, dental, vision, and life insurance benefits
21 days of paid time off
Paid training
Company
LendKey Technologies, Inc.
LendKey is on a mission to make lending simple for both lenders and borrowers.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$49.56MKey Investors
North Atlantic CapitalUpdata Partners
2019-11-26Series D· $4.83M
2017-07-20Series C· $8M
2017-07-20Debt Financing· $5M
Leadership Team
Anoop Thyagarajan
SVP of Infrastructure
Devin Hughes
VP, Business Development & Partnerships
Recent News
TopLine Financial Credit Union
2025-08-25
EIN Presswire
2025-07-30
Company data provided by crunchbase