Hitachi Global Air Power · 21 hours ago
Technical Service Support Specialist
United States
Full-time
Remote
Entry, Mid, Senior Level
1+ years expHitachi Global Air Power is a leading global industrial compressed air manufacturer. The Technical Service Support Specialist role involves providing technical phone support for HGAP products, addressing technical questions, and collaborating with various departments to resolve field issues.
Mechanical Or Industrial Engineering
No H1B
Responsibilities
Provide technical assistance related to HGAP Industrial products via phone and email queues
Travel to field jobsites to troubleshoot and assist in repair of HGAP Industrial compressors, dryers, and related components
Follow standard work for pre and post service preparation (Submit expense reports, develop service reports, making travel arrangements)
Follow all Environmental Health and Safety policies procedures
Communicate distributor feedback to HGAP management as VOC
Drive field concerns to closure in a timely manner
Support goal of service within the Service department of 95%
Assist in writing technical service bulletins
On time to all meetings / appointments / and scheduled engagements
Diligent to work habits
Dedicated to completion of responsibilities
Willing to accept responsibilities within a team environment
Qualification
Required
1 to 10+ years of technical troubleshooting of electrical and/or mechanical systems
Exposure to industrial product manufacturing and processes
Ability to communicate effectively both written and verbally
Understanding of Microsoft outlook and office
Ability to read and interpret schematics
Ability to work independently or on a team
Preferred
Technical Trade School
Technical troubleshooting Electric Rotary Screw Compressor experience
Experience installing and troubleshooting refrigerated and desiccant compressed air dryer systems
Experience with Oil Free Compressor start-up and support
Experience with Centrifugal compressor commissioning and support
Demonstrated success in technical training of compressed air systems
Experience with industrial product manufacturing and processes
Company
Hitachi Global Air Power
We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase