DMI · 3 hours ago
Bilingual Tier I Technician
United States
Full-time
Remote
Entry Level
1+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Bilingual Tier I Help Desk Technician to provide end user support for managed services operations, assisting users with phone calls, chat support, and ticket resolution.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Create tickets for MACD requests (moves, adds, changes, and disconnects)
Assist with activation of mobile phones and configuring the device for first time use
Assist users with placing orders in their online portal
Answer inbound phone calls
Respond to voicemails
Answer inbound chats
Maintain satisfactory quality assurance scores
Assist other teams with overflow work
Qualification
Required
Must be fluent in French Canadian
Regular and reliable attendance
Strong communication skills to communicate with end users over the phone
Ability to work overtime to complete projects
Proficiency in using computers and technology
Strong attention to detail and organizational skills
Multitasking skills and ability to keep up in a fast-paced work environment
The ability to utilize critical thinking to complete tasks
High school diploma or the equivalent
Preferred
1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint
1-2 years of experience within Inbound Contact Centers
A+ Certification is a plus
Ability to work independently without relying on significant management oversight
Proficiency to use Microsoft Office products
Experience working for a mobile carrier or equivalent
Proficiency in typing, expected minimum of 40 words per minute
Experience using Service Now or ticketing solutions
Experience with Five9 soft-phone platforms
Experience with AD manager, MDM, etc
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase