Leidos · 2 days ago
Mac Support Technician
Baltimore, MD
Full-time
Onsite
Entry, Mid Level
$51K/yr - $92K/yr
2+ years expLeidos is seeking a Mac Support Technician to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. The role involves providing deskside MacBook support for onsite and remote staff, assisting in the acquisition and installation of hardware and software, and troubleshooting user issues.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues
Assist in the acquisition, installation, testing and evaluation of MacBook hardware and software
Install, configure, and troubleshoot MacBooks and laptops
Track inventory, including the location of all systems, software releases and telecommunications equipment
Conduct inventory reviews
Create technical documentation and administer on ServiceNow, Confluence, or SharePoint
Brief management, customer, team, or vendors using written or oral skills at appropriate technical level for audience
All other duties as assigned or directed
Qualification
Required
Bachelor's degree in computer science, mathematics, engineering or a related field and less than 2 years of experience. Additional years of experience may be substituted in lieu of degree
Master's or doctorate degree may substitute for required experience
2+ years of combined experience installing, configuring, and imaging hardware and software on MacBooks or laptops
2+ years of combined experience providing technical support for MacOS, and Jamf Pro
2+ years of experience provide remote user customer support
Must be able to obtain and maintain a Public Trust. Contract requirement
Solid experience using Jamf Pro for device enrollment, software deployment, remote troubleshooting, and compliance monitoring
Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on macOS, iOS, iPad OS devices
Experience with imaging, configuring, deploying, and troubleshooting MacBooks, iPads, and iPhones
Solid experience with Active Directory for user and group management, and problem diagnosis/resolution
Extensive knowledge of Mac operating systems, system configurations, and troubleshooting
Knowledge of network protocols, VPN configurations, SSL certificates, and integration of Mac systems in mixed OS environments
Experience providing technical support and customer service directly to users
Proficiency in using incident ticketing systems (e.g., ServiceNow, Jira)
Ability to lift, move, and setup workstations; ability lift, up to 50 lbs.; Ability to drive (less than 10 miles) between RMB, PEB and Leidos buildings
Excellent communication and written skills
Preferred
Apple Certified Support Professional, Apple Certified IT Professional or Jamf Pro certifications
Experience administering Jamf Pro server including installing, upgrading, deploying, troubleshooting, and configuring
Basic knowledge of Jamf Composer for creating custom software packages
Familiarity with Microsoft Intune for managing cross-platform compliance
Experience with automation and scripting using tools such as AppleScript, Shell Scripts, Automator, or Launchd
Experience working with government or highly regulated customers such as Social Security Administration (SSA)
Benefits
Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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