Datavant · 2 hours ago
Client Success Manager - Payer - Remote
United States
Full-time
Remote
Mid Level
$108K/yr - $130K/yr
3+ years expDatavant is a data platform company and the world’s leader in health data exchange. The Customer Success Manager is responsible for successful completion of customer projects, managing coordination and communication between internal resources and customers to ensure project success and customer satisfaction.
BiopharmaClinical TrialsData IntegrationHealth CareSoftware
No H1B
Responsibilities
Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support
Manage coordination, tracking and reporting of all things related to customer projects
Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including data integrations, coding management, engineering, sales, and executive teams
Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.)
Own customer operations project management processes, tools, reference materials and cross functional usage
Monitor project status and success throughout the entire project lifecycle
Identify, analyze and resolve customer problems as they arise, coordinating escalation and resolution with sales and other internal stakeholders
Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team
Identify, define and execute process improvements in line with department needs and organizational goals
Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects
Qualification
Required
3+ years project management experience
Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
BS degree in business, technology or related field
Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
Excellent written and oral communication skills
Preferred
Professional and respectful demeanor in a relaxed work environment
Detail oriented, self‐starter with proven track record of execution and results
Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
Advanced presentation skills; comfortable presenting to multiple audiences
Ability to establish rapport with multiple client stakeholders
Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes
Demonstrated ability to conceptualize, manage and prioritize multiple projects
Company
Datavant
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$80.5MKey Investors
Transformation Capital
2020-10-08Series B· $40M
2018-04-30Series Unknown· $40.5M
Leadership Team
Jasmin Phua
Head of Government Solutions
Recent News
2026-01-19
2025-12-31
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