City of Rochester, MN · 2 hours ago
Billing Specialist
Rochester, MN
Full-time
Onsite
Entry Level
$29.40/hr - $36.93/hr
2+ years expThe City of Rochester, MN is seeking a Billing Specialist for Rochester Public Utilities, the largest municipal utility in Minnesota. The role involves processing billing functions for multiple utility services and ensuring accurate invoicing for customers.
GovernmentNon ProfitTransportation
Responsibilities
Process routine billings
Reconcile and balance daily batch jobs
Obtain the data necessary to compute billings from meter readings, information from Rochester Public Works-Water Reclamation, and customer-provided information
Monitor daily error logs and correct issues as needed
Oversee daily validation/reasonableness checks, investigate, and correct issues as needed
Monitor and verify that all billings are completed each month and made available to the customer, either in printed or electronic form
Ensure proper revenue period postings
Process manual billings and perform billing adjustments
Prepare complex billings for large commercial customers with specialized requirements which require supporting spreadsheet calculations
Calculate necessary billing adjustments due to special circumstances such as a misassigned meter
Post credit and debit adjustments to account, ensuring general ledger accuracy
Other
Assist with billing software testing as needed
Assist the Customer Service area with questions they have regarding billing results
Complete all monthly billings on or before the month-end closing date specified for billing
Qualification
Required
A high school diploma or equivalent GED with at least two (2) years of experience processing customer billing while providing excellent customer service
Knowledge of State of Minnesota sales tax laws and regulations, including the local option and county transit taxes, as they apply to utility services and related tax exemptions
Knowledge of general accounting principles
Knowledge of RPU rate tariffs for electric and water service
Knowledge of City of Rochester ordinances related to waste water service and storm water fee factors
Skill in using analytical and critical thinking
Skill in being well organized
Skill in exercising independent judgement
Skill in accurately entering data or information using a complex spreadsheet
Skill in demonstrating the proficient use of all Microsoft applications
Skill in providing a high degree of attention to detail
Skill in multitasking and prioritizing duties
Ability to apply and adapt established guidelines, methods, and terms of specialized agreements to varied utility billing transactions
Ability to perform arithmetic computations accurately and quickly
Ability to communicate effectively verbally and in writing
Ability to be self-motivated
Ability to work under pressure and/or with frequent interruptions
Ability to analyze and evaluate billing problems
Ability to work cooperatively with other staff to achieve goals of department
Ability to analyze irregular consumption patterns and take appropriate action to mitigate problems
Ability to listen and respond in a courteous manner to customers even in stressful or difficult conversations
Preferred
Post-secondary education in accounting, business, finance, communications or related field
Experience with a diverse customer population
Experience with customer account management and billing software
Company
City of Rochester, MN
Rochester is the county seat of Olmsted County and is the third-largest city in Minnesota.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Wagner, SHRM-CP
HR Business Partner
Kari Berns
HR Business Partner, City of Rochester, MN
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