Northgate Market · 2 hours ago
Quality Control & Training Specialist - Tortilleria
Anaheim, California, United States
Full-time
Onsite
Mid Level
$70K/yr - $78K/yr
4+ years expNorthgate Market is focused on providing high-quality products in their stores, and they are seeking a Quality Control & Training Specialist for their Tortilleria department. This role is responsible for ensuring product quality, training store associates, and implementing best practices for consistency and safety in food production.
E-CommerceFood and BeverageRetail
Responsibilities
Ensures assigned stores meet sales, expenses, gross and net profit objectives by monitoring and training the implementation of corporate production and recipe standards within their department
Supports the Director of Field Merchandising in requested activities, projects, trainings and direction as specified
Clearly communicates and enforces standards for quality, customer service, safety, loss prevention, store conditions and food safety to the department and the store. Works with all levels of management in design and implementation of strategies for compliance and actively works with store personnel in the promotion of safety and achieving a ZERO accident safety culture
Assesses talent in their department and partners to co-develop plans to acquire and train individuals in the department with each assigned Store Team Leader
Follows up on performance of each assigned store to achieve sales and profit budgets with an intense focus on ensuring product is produced according to quality and authenticity specifications including adhering to Job Aids, Recipes, Earned Hour/labor assignments and duties, department ready times and more
Has a full understanding and can train associates on various systems including Fresh Item Management, Ordering, Inventory and others
Works to ensure that associates in their department are trained and focused on the highest delivery of product quality and consistency, customer service and overall satisfaction
Reviews store level sales volume, budgets, expenses and profit plans and assists in developing improvement plans and programs with the Store Team Leader, Department Team Leaders and District Team Leader to achieve objectives
Maintains current knowledge of market conditions and competitive pricing through periodic reviews of competition and provides feedback to the sales departments
Understands and comprehends all financial and labor scheduling reports needed to manage the business
Reviews programs prepared by Department Team Leaders, recommends adjustments to meet local conditions and works with Store Team Leaders on action plans to implement
Actively supports the company shrink initiatives
Assists in developing department leaders within assigned district through mentoring/coaching and partnering with retail operations and store management team
Meets with Operations leadership regularly, and reports on opportunities for improvement
Sets the example of the desired culture, values and philosophies of the organization
Qualification
Required
High School diploma required
4+ years of product knowledge to include product origin, handling and presentation options, in a retail environment, with increasing levels of responsibility
Working knowledge of department and experience managing multiple departments; either perishables or center store
Food Safety Certification required
Fork Lift Certification required
2-hour Sexual Harassment Prevention Training required
Must have valid California Driver's License and ability/own transportation to travel within district
Flexible schedule to work any day and any shift
Ability to coach and develop others; lead change and innovation; execute with excellence and provide clear strategic direction
Excellent written and communication skills demonstrated in previous positions
Bilingual/ Spanish-English
High level of analytical skills and organization skills with good computer skills and experience using the Microsoft Suite
Preferred
Bachelor's degree preferred, or equivalent experience
Strong preference is given to applicants who have completed the WAFC Retail Management Certificate Program (RMCP)
Company
Northgate Market
Authentic food. Committed people. Better Communities for our employees and customers. This is who we are at Northgate.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Franklin
CFO
Adriana Gonzalez
Talent Acquisition Partner
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