Grizzly Industrial · 5 hours ago
Product Training Specialist
Bellingham, WA
Full-time
Onsite
Entry, Mid Level
2+ years expGrizzly Industrial is one of the USA’s largest providers of woodworking and metalworking machinery, tools, and related accessories. They are seeking a Product Training Specialist to develop and deliver training programs, create training materials, and support internal teams during product launches.
ManufacturingRetail
Responsibilities
Establish rapport and respond appropriately to internal and customer training requests
Develop and deliver internal training programs for new woodworking and metalworking machinery for Technical Service, Customer Service, and Technical Documentation teams
Create and maintain training materials including presentations, step-by-step guides, reference sheets, videos, and onboarding packets
Coordinate cross-department training schedules and track completion for product onboarding readiness
Translate technical concepts into clear, role-specific instruction tailored to different internal audiences
Operate and evaluate machines hands-on to validate training content, setup procedures, safety requirements, and troubleshooting steps
Provide high-level assistance with escalated machine questions and support internal teams during early-life product launches
Collaborate with Product Managers, Engineers, and factories regarding product issues, improvements, and training needs
Review manuals, schematics, and blueprints to ensure training materials and internal guidance are accurate
Support the Technical Documentation team by providing technical input, content reviews, or draft procedures when needed
Adhere to safety protocols and guidelines while performing hands-on machine work and demonstrations
Utilize Teams and other collaboration tools to communicate updates, questions, and resolutions efficiently
Occasional travel to customer sites or company locations for training, demonstrations, or support may be required for this position
Qualification
Required
A high school diploma or equivalent is required
A minimum of two years' hands-on woodworking and/or metalworking machine troubleshooting experience in a Customer Service or Production environment
Strong mechanical aptitude and familiarity with common mechanical components (gears, bearings, belts, alignment, etc.)
Ability to read and interpret manuals, schematics, and blueprints
Strong written and verbal communication skills; able to present to groups and create clear documentation
Computer literacy including Microsoft Office and Teams; comfortable using basic media tools for training materials
Ability to prioritize tasks and follow through diligently
Be detail-oriented and organized to ensure accurate documentation and reporting
Strong customer service skills
Preferred
Associate (AA) degree or certification in a mechanical, electrical, industrial, or related technical field is preferred
Prior experience developing and delivering training (internal enablement, technical education, or field training) is strongly preferred
Company
Grizzly Industrial
Founded in 1983, Grizzly Industrial, Inc. is a national retail, mail order and Internet company in the U.S.A.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase