AllSTEM Connections · 1 day ago
Information Technology Desktop Support
North Canton, OH
Contract
Onsite
Mid Level
$25/hr - $25/hr
3+ years expAllSTEM Connections is actively recruiting for a role in IT Desktop Support for a leading organization known for innovation in the digital product space. The position involves providing PC and mobile device support, managing IT requests, and delivering high-level support to senior leadership.
Professional ServicesRecruitingStaffing Agency
Responsibilities
Provide PC and mobile device support across the corporate headquarters and surrounding campus
Perform inventory management for IT‑related assets across the North America region
Manage day‑to‑day Level 1 and Level 2 IT requests, including walk‑ups and remote support
Use the IT ticketing system to ensure service levels are consistently met
Support global Level 3 IT teams with on‑site hands/eyes assistance as needed
Deliver white‑glove support to senior leadership
Perform hardware support for printers, workstations, mobile devices, and collaboration room equipment
Maintain accurate records using an IT asset management system
Coordinate with local IT procurement teams when required
Participate in IT initiatives and projects
Maintain and update documentation repositories
Qualification
Required
Professional education in Computer Science, Information Technology, or a related field
Minimum of 3 years' experience in an IT support role
Experience supporting and evaluating multi‑vendor technology solutions
Background working within multi‑disciplinary teams in complex project environments
Experience interacting with a wide range of stakeholders, including senior executives
Strong written and verbal communication skills
High attention to detail
Proficiency in supporting Windows operating systems, including corporate image installation and maintenance
Experience with M365 administration and troubleshooting (Outlook, Teams, Word, Excel, BitLocker, etc.)
Ability to maintain a high level of professionalism at all times
Solid understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, web applications, and emerging technologies
Preferred
Professional appearance and positive, team‑oriented attitude
Ability to communicate comfortably with individuals at all organizational levels
Strong interpersonal and organizational skills
Demonstrated sense of urgency and responsiveness
Company
AllSTEM Connections
AllSTEM Connections is a provider of staffing and recruiting services.
501-1000 employees
H1B Sponsorship
AllSTEM Connections has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase