Technical Support Specialist jobs in United States
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Aquila · 23 hours ago

Technical Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Aquila, a group within Constellation Software Inc., is seeking a Technical Support Specialist to join their team. The role involves providing front-line technical expertise across hosted environments, managing escalated issues related to Azure Virtual Desktop Infrastructure, SQL performance, and application deployment pipelines.

ComputerSoftwareSoftware Engineering
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H1B Sponsor Likelynote

Responsibilities

Support Azure-hosted environments
Resolve technical issues
Manage and optimize deployments
Work across server technologies
Document, track, and improve

Qualification

Azure Virtual DesktopSQL troubleshootingCI/CD toolsOctopus DeployTechnical support experienceCustomer service skillsAnalytical mindset

Required

Professional, adaptable communication skills to explain technical issues clearly to non-technical stakeholders
Experience in a technical support or systems role
Knowledge of Azure Virtual Desktop
SQL troubleshooting experience
Experience with virtual application delivery
Experience using CI/CD tools such as Octopus Deploy or similar
Ability to analyze logs and trace issues across interconnected systems
Ability to solve technical problems with urgency and creativity
Ability to balance support tickets with deeper troubleshooting and proactive monitoring
Customer service focus with a professional, empathetic tone when handling support requests
Ability to document resolutions thoroughly
Ability to thrive in a fast-paced environment that balances independence with collaboration

Company

Aquila

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Aquila eternally invests in market leaders with staying power across enterprise software, vertical SaaS and data.
dateFounded in 1995
location
Miami, Florida, USA
people-size1001-5000 employees
web-link
http://aquilasw.com

H1B Sponsorship

Aquila has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Conor Smith
CEO / GM, Emphasys Housing Locator
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Company data provided by crunchbase