Scholar Rock · 3 hours ago
Rx Onboarding and Care Coordinator, Philadelphia
United States
Full-time
Remote
Senior Level
$165K/yr - $225K/yr
5+ years expScholar Rock is a biopharmaceutical company focused on developing therapies for serious diseases. The Rx Onboarding and Care Coordinator (ROCC) will serve as a patient journey expert, providing education and care coordination for patients with spinal muscular atrophy, while acting as a liaison among patients, caregivers, and healthcare teams.
BiopharmaBiotechnologyMedicalTherapeutics
Responsibilities
Act as the primary point of contact for patients and caregivers, providing clear and compassionate education on the disease state, therapy options, access pathways, and available support services to empower them throughout their treatment journey
Compliantly oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization process, and site-of-care logistics, while ensuring timely therapy initiation and adherence. Proactively address challenges to simplify the process and provide comprehensive support
Deliver personalized patient care, conduct in-depth engagements to identify individual needs, develop tailored education and resource plans. Provide hands-on logistical assistance, including in-person support at treatment centers when necessary
Collaborate extensively with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to enhance patient experience, address access challenges, and align program operations with organizational goals. Handle escalated issues promptly to maintain a consistent, high-quality patient experience
Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to identify, anticipate and address patient access challenges. Ensure patients and their healthcare team have the necessary resources and education to effectively navigate access to therapy
Monitor market trends, payer landscapes, and regulatory shifts to anticipate challenges, adjust strategies, and communicate updates to patients, caregivers, healthcare teams, and internal teams
Build strong networks through advocacy group involvement, rare disease-related events, and national conference attendance
Maintain a deep understanding of patient and community needs, available resources, and national access dynamics to support patients effectively at the regional level with tailored education and assistance
Adhere to legal and regulatory standards (HIPAA, FDA, OIG), maintain awareness of compliance policies, and accurately record and report adverse events and product complaints
Qualification
Required
Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred
Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships
Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred
Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion
Experience with complex patient-case management is required
Strong understanding of the evolving patient access landscape to include payer, PBM, and SP interdependencies. Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes
Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills
Familiarity with HIPAA, FDA, and OIG guidelines
Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally
Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs
Preferred
Bilingual (Spanish-speaking) preferred
Company
Scholar Rock
Scholar Rock is a biopharmaceutical company that develops and discovers new medicines and treatments for the serious diseases.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$743MKey Investors
InvusFidelityARCH Venture Partners
2024-10-08Post Ipo Equity· $300M
2023-10-11Post Ipo Equity· $85M
2022-06-17Post Ipo Equity· $205M
Leadership Team
Jay Backstrom
Chief Executive Officer
Recent News
Business Wire
2026-01-12
Morningstar.com
2025-12-13
Company data provided by crunchbase