MedStar Health · 1 day ago
Communications Center Customer Service Rep
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$21.57/hr - $32.81/hr
0+ years expMedStar Health is seeking a Communications Center Customer Service Rep to support the hub of communication at the hospital. This role involves providing initial contact and assistance to callers, activating emergency response systems, and ensuring customer satisfaction through effective communication.
Health CareMedical
Responsibilities
Responds to calls made to MWHC employing great customer service skills in order to provide a positive experience
Receives and processes service requests from patients, guests, physicians and MWHC associates. Responds to customer inquiries and concerns. Follows up with customers as appropriate to ensure customer satisfaction
Receives and processes requests for emergency and non-emergency calls for patients physicians departments and services of MedStar Washington Hospital Center. Answers incoming MWHC calls and routes or assists callers in locating patients guests physicians or employees. Answers questions regarding patient information as appropriate
Activates and dispatches all stat calls pages and code teams in emergent situations including Code Blue Code Yellow Code Orange Code Pink Code Stork Code Heart Code One Code Rapid Response Code Critical Airway Code StarPort Code Red Code BERT Code Black Code Green Code Purple Code Gray Code Silver Code White Stat EKG and Anesthesia Stat
Monitors the emergency alarm system and maintains appropriate alarm log in the communications system data base
Provides Call Center services. Documents/relays messages received for clients per established procedures to include: Physicians house staff and other WHC personnel. Requests for engineering services and other appropriate MWHC departments
Tracks updates and edits changes to physician on-call schedule. Contacts physician and other providers using on-call schedules and paging or other text messaging systems
Makes public address announcements
Coordinates disaster communications during hospital disasters as appropriate
Qualification
Required
High School Diploma or GED required
May require up to 1 year of technical or other specialized training
6 to 12 months experience such as in a customer service environment (e.g.: telemarketing or telephone operator) where keyboarding is required
Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals
May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier comparison or checking of reports records and related data. Job requires extensive keyboarding hand writing and use of telephone equipment
Company
MedStar Health
MedStar Health is a not-for-profit healthcare organization
10001+ employees
H1B Sponsorship
MedStar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (14)
2022 (14)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$29MKey Investors
American Medical AssociationAgency for Healthcare Research and QualityA. James and Alice B. Clark Foundation
2023-06-21Grant
2022-09-27Grant· $2M
2020-07-03Grant· $27M
Leadership Team
David Mayer
Executive Director MedStar Institute for Quality and Safety Quality and Safety CEO Patient Safety Mo
Recent News
2025-12-17
Maryland Daily Record
2025-12-05
Company data provided by crunchbase