Innovative Ag Services · 6 days ago
Seasonal Location Customer Service
Central Iowa
Full-time
Onsite
Entry Level
2+ years expInnovative Ag Services is hiring for two Seasonal Customer Service Representative openings in their West Central Region, with main offices located in Faulkner or Union, Iowa. The role involves providing customer service and accurate accounting functions, including processing sales, managing grain transactions, and supporting customers with product and service information.
AgricultureAnimal FeedFarming
Responsibilities
Report to assigned workplace at time specified; report late arrivals or absences to supervisor before start time
Conduct counter sales and process incoming and outgoing calls in a friendly, courteous manner
Conduct weighing of grain and farm supply products; grading of incoming and outbound grain
Make set weekly customer communications by the preference of the farmer either via phone, text, or email to engage customers on product and service offerings across divisions, and track and document call engagement details for each call in the CRM platform
Processing of daily location grain tickets and entry of work orders for feed and agronomy divisions
Complete daily edits of counter and other departmental invoicing
Complete billing of feed, agronomy, and energy products and services from the location
Provide grain marketing assistance and information on grain transactions to customers including regular communication with house grain customers to foster business growth by being proficient with grain contracts offered by IAS
Assigned locations grain origination (outbound and inbound phone calls) including answering questions vs just forwarding calls
Process locations grain settlements and direct ship process
Process locations grain contracts, knowing how they work, and educating our customers on the base contracts. If customers have a deeper risk management appetite, referral and connection made to the Grain Team
Process locations 10-day list
Process locations mail (including contracts outgoing)
Scanning/signatures on contracts
Process locations grain bid recording
Inventory control, physical count, and accurate billing
Daily deposit of receivables
Processing bill of lading on feed and fertilizer receipts; keep a perpetual inventory of feed and fertilizer products
Invoicing for independent truck drivers and trucker payables
Other general administrative support for the location as needed
Accept and carry out any other assigned tasks by the Location Manager
As a commitment to serving the customer and supporting ongoing business needs, this position may occasionally be required to report to and work for another IAS location or assist in the training of others taking a similar role
Qualification
Required
Associate's degree in accounting or office administration or relevant coursework with two years of customer-facing customer service
Is professional and displays a high level of initiative, detail, effort, and commitment toward completing assignments with quality, efficiency, and timeliness
Strong collaborator, ability to communicate information or ideas effectively in written or oral form. Strong people skills
Ability to organize, deal with change effectively, and work on multiple tasks concurrently while managing deadlines
Microsoft Office Suite programs, including Outlook, Word, and Excel
Multi-line phone experience
Requires static strength to lift, push, pull, or, on occasion, carry objects with a minimum weight of 50 pounds. Also, flexibility to bend, stretch, twist, or reach with your body, arms, and/or legs. Some tasks involve repetitive motion
Agricultural Environment – Possible exposure to seasonal weather, outdoor conditions, and agricultural products
Personal Protective Equipment may be required for some tasks
Company
Innovative Ag Services
Innovative Ag Services offers farm cooperative services including grain, agronomy, feed, and energy solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Smith
Chief Executive Officer
Recent News
2025-03-18
Company data provided by crunchbase