Arsenal Credit Union · 1 hour ago
Chief Operating Officer
Arnold,MO,US
Full-time
Onsite
Director/Executive
7+ years expArsenal Credit Union is a federally insured financial cooperative committed to helping its members achieve their financial goals. They are seeking a forward-thinking Chief Operating Officer (COO) to lead strategic initiatives that enhance member engagement and operational performance while overseeing branch operations and service delivery.
BankingFinancial ServicesService Industry
Responsibilities
Direct all branch and contact center operations, ensuring consistent service delivery, operational excellence, and adherence to defined service standards
Map and optimize the end-to-end member journey, using data, feedback, and industry insights to identify pain points, improve processes, and enhance the omni-channel experience
Define and enforce service level standards, partnering with operational leaders to ensure performance meets or exceeds expectations
Cultivate a strong sales/service culture that enhances member experience while driving financial metrics for the organization
Drive digital transformation, implementing tools, technologies, and training that improve accessibility, efficiency, and member convenience
Lead, mentor, and develop operational leadership teams, fostering a culture of accountability, collaboration, and continuous improvement
Foster a culture of accountability, transparency, and continuous improvement
Serve as a role model for the credit union’s mission, vision, and values
Qualification
Required
Minimum of seven (7) years of senior-level management experience within a financial institution, with a specific focus on branch and call center operations
Experience with successful optimization and conversion of core, online and mobile banking, account opening, and call center technology platforms
Familiarity with digital banking platforms and experience-driven technologies
Excellent interpersonal and change management skills
Strong analytical, communication, and problem-solving skills, with the ability to clearly communicate to all levels of the organization, including the Board of Directors
Proficiency in Office365, digital banking tools, call center management tools, and financial institution core software
Exceptional diplomacy, tact, and professionalism
Preferred
Experience successfully growing a credit union from $500 Million to $1 Billion in assets
Benefits
Management Bonus Plan
401k Retirement Plan with up to 5% company match
Paid Time Off
11 Paid Holidays each year
Health, Dental, and Vision Insurance options
FREE Group Term Life Insurance
FREE AD&D Insurance
FREE Long/Short-Term Disability
Wellness Program
Company
Arsenal Credit Union
Arsenal Credit Union puts everything within reach. Don't hold back on your financial success.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Preble
President & CEO
Chris Nunnally
Chief Innovation Officer
Recent News
EIN Presswire
2026-01-16
2025-09-12
2025-07-19
Company data provided by crunchbase