iPullRank · 11 hours ago
Senior Account Manager
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $90K/yr
5+ years expiPullRank is a digital marketing remote agency based in New York City, seeking a Senior Account Manager to oversee complex client engagements. This role involves managing client relationships, coordinating cross-functional teams, and ensuring timely delivery of services to drive client success and account growth.
AdvertisingBrand MarketingConsulting
Responsibilities
Serve as the primary owner of assigned client accounts, acting as the single point of accountability for client success, delivery, and satisfaction
Build trusted, long-term client relationships through proactive communication, structured problem-solving, and strong expectation-setting
Manage client communications, including status updates, risk management, issue resolution, and scope alignment
Identify and pursue opportunities to expand accounts through additional services, initiatives, or renewals
Ensure client retention by consistently delivering against commitments and addressing issues before they escalate
Own the planning, coordination, and execution of all client work, from kickoff through ongoing delivery
Lead client onboarding and translate Statements of Work into confirmed project plans, timelines, and resourcing needs
Build and maintain long-range delivery plans (often spanning 6-12 months) that sequence work realistically across teams
Assign, track, and manage all client work in ClickUp, ensuring tasks are clearly defined, owned, prioritized, and kept up to date
Actively monitor progress, dependencies, and risks, intervening early to keep work on track
Hold internal team members accountable to timelines and deliverables, even without direct reporting authority
Ensure work is delivered on time, within scope, and aligned to client priorities
Review client deliverables for completeness, alignment, and readiness before client delivery
Maintain continuous awareness of account health, workload balance, and delivery capacity
Adhere to established workflows for onboarding, planning, contract execution, reporting, and offboarding — and provide feedback to improve them
Serve as a stabilizing force for the account, ensuring "the trains run on time" across multiple workstreams
Develop proposals and scopes by coordinating internal inputs, estimates, and approvals that lead to renewals, expansions and new proposals
Contribute to inbound sales efforts and represent iPullRank in client-facing growth conversations
Represent the company at industry events, conferences, and networking opportunities as needed
Qualification
Required
5+ years of experience in Account Management, Project Management, Client Services, or a closely related role within an agency or professional services environment
Proven ability to manage multiple complex client accounts simultaneously, balancing relationships and execution
Demonstrated strength in project planning, sequencing, and coordination, not just task tracking
Experience leading cross-functional teams without direct authority, using clarity, organization, and follow-through
Strong working knowledge of project management tools
Excellent organizational skills with the ability to manage long timelines, dependencies, and shifting priorities
Proficiency in Excel or Google Sheets (pivot tables, lookups, basic analysis)
Experience working with CRMs such as HubSpot or Salesforce
Solid understanding of digital marketing disciplines, including SEO, content marketing, paid media, CRO, and social
Confident communicator with strong written, verbal, and presentation skills
Ability to operate independently, make sound decisions, and escalate appropriately
Willingness to travel to client sites or events as needed
Benefits
100% Medical, Dental, and Vision insurance
3 weeks of vacation
Paid sick days and holidays
Company
iPullRank
iPullRank offers businesses with digital marketing and consulting services, insights, and technology solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael King
Founder & Chief Executive Officer
Recent News
2025-08-14
2025-06-21
2025-05-29
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