ABM Industries · 20 hours ago
Event Manager
Orlando, FL
Full-time
Onsite
Mid, Senior LevelABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. They are seeking an Event Manager - Janitorial for the Sports & Entertainment Vertical Market to ensure operational and financial success of projects, manage client relations, and lead a diverse team to meet service contract requirements.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met
Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or changes in service and plan for future customer needs
Provide customers with information regarding additional services available at ABM
Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention
Inform management and leadership of status of work; identify potential issues and recommend appropriate action
Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations
Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management
Excellent customer service skills to ensure customer retention, enhance service delivery and sell services
Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs
Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
Understand applicable union contracts and develop effective working relationship with local labor unions
Develop and maintain solid relationship with customer and be the face of ABM for the customer
Understand customer requirements and offer ABM services to meet their needs
Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work)
Monitor financial performance and identify steps required to ensure budgetary goals are met
Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget
Report accidents and property damage in an accurate and timely manner
Qualification
Required
A passion for serving others and helping others to succeed
Excellent personal organization skills
Excellent follow-up and an eye for detail
Anticipates problems and proactively implements preventative action plans
Flexibility to respond to urgent client requests on evenings and weekends when necessary
Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications
Excellent verbal and written business communication skills
Business savvy and financial accountability, including understanding of profit/loss statements
Preferred
Understanding of the service industry practices, process and trends
Prior management or supervisor experience in the sports and/or entertainment fields
Solid accounting and business acumen
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
Founded in 1909
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-22
2026-01-16
2026-01-06
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