Heartland · 9 hours ago
Senior Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expHeartland is a part of Global Payments, which enables millions to move money through various payment solutions. The Senior Program Manager will lead complex programs involving merchant portfolio acquisitions, integrations, and organizational change while managing resources, budget, and stakeholder relationships.
Credit CardsPaymentsTransaction Processing
No H1B
Responsibilities
Lead end-to-end delivery of complex conversion and integration implementations that establish clients and products on Global Payments platforms, including large-scale programs (often 16,000+ project hours) with major conversions (e.g., 300K+ accounts on file and 10+ products), new product launches, and portfolio takeovers, transformation initiatives and organizational change
Own and govern program scope, schedule, cost, and quality, building and maintaining the integrated plan across multiple workstreams to ensure business outcomes
Apply deep analysis and data interpretation to drive decisions and recommendations, while engaging stakeholders at all levels, including executive steering committees and Global Payments executive leadership
Lead and influence large, cross-functional teams in a matrix environment, aligning peers and partners across multiple departments/divisions to deliver complex, multi-stream implementations
Partner with stakeholders and SMEs to document current-state (as-is) operational and technology/platform models, and define and implement target-state models that enable the conversion, integration, and ongoing operations
Lead scope and requirements definition, documentation, and approvals; build, approve, and continuously manage project plans, resources, milestones, and dependencies
Direct change control across key program assets (scope, requirements, plans, specifications, contracts, code, documentation), ensuring governance, traceability, and disciplined decision-making
Drive issue, risk, and decision management, using metrics to monitor progress, anticipate problems, and lead the identification, logging, escalation, and resolution of critical items
Own internal and external program communications and executive reporting, including risk assessments and formal program updates; facilitate issue/conflict resolution, escalate when required, and balance scope, time, cost, and quality to manage to an acceptable level of risk
Oversee deliverable quality, and timeliness and manage the full project budget across FTE, travel, revenue, and expenses
Ensure consistent use of project management tools and methodologies; take a lead role in identifying, defining, measuring, and continuously improving delivery practices and processes
Define roles, responsibilities, and decision-rights to enable effective governance and decision-making at the lowest appropriate level
Lead executive-level communications through clear written reporting and verbal presentations to large groups, senior leaders, and internal / external stakeholders
Qualification
Required
Bachelors Degree
Relevant Experience or Degree in: Business, Finance, and IT
Typically Minimum 10+ Years Relevant Exp
Project Management experience
Preferred
Experience within the Merchant acquiring industry
Experience with Project management tools and software
PMP Certification
Experience with post M&A integration activities
Proven ability to lead and influence without direct authority
Benefits
Medical, dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase