Vivrelle · 20 hours ago
Senior Associate, Membership Experience
United States
Full-time
Remote
Mid, Senior Level
$58K/yr - $75K/yr
3+ years expVivrelle is seeking a Senior Associate, Membership Experience to enhance member communication and uphold quality standards. In this role, you will manage member interactions, ensure service excellence, and collaborate with cross-functional teams to improve the overall member experience.
E-CommerceFashionJewelrySubscription Service
Responsibilities
Manage member communication through the shared email inbox with fast, accurate, and brand-aligned responses
Provide thoughtful solutions that balance member satisfaction with operational realities
Maintain communication standards that are consistent yet personalized
Escalate product quality issues to leadership and cross-functional partners as needed
Identify trends across member escalations or product issues and proactively surface insights for action
Uphold Vivrelle’s commitment to a polished, trustworthy, and member-focused experience at every touchpoint
Act as a knowledgeable resource on product condition, availability, and service policies
Anticipate member needs and reduce friction throughout the service journey
Partner with Operations and Member Experience leadership to identify member trends, product issues, or recurring pain points
Share actionable feedback to influence improvements across policies, workflows, and communication templates
Support onboarding and knowledge-sharing to maintain consistent standards across the team
Qualification
Required
3+ years of experience in consumer customer experience (non-negotiable)
A warm communicator, in writing and verbally
Someone who holds themselves to incredibly high standards of accuracy and service
Comfortable following guidelines with a dash of creativity and common sensical problem solving
Customer-obsessed balanced with operational pragmatism
Positive, Resourceful, Proactive
Comfortable taking risks and making suggestions to senior executives
Historical proof of being able to operate with little guidance
Benefits
Medical, dental and vision benefits to help you take care of your health and well-being
401k Plan
17 PTO days (and earn more every year!)
7 Sick Days
Fully Paid 12 Week Parental Leave + a return to work program
Fully stocked kitchen
Dog friendly office
Discounted Vivrelle Membership
Discounted Talkspace, Citibike, Peleton and Kindbody memberships
Company
Vivrelle
Vivrelle is a luxury accessories membership club that provides access to a shared closet of designer handbags, jewelry, and diamonds.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$131MKey Investors
Protagonist3L CapitalOrigin Ventures
2025-06-04Series C· $62M
2022-11-03Series B· $35M
2022-07-11Series Unknown· $8M
Leadership Team
Wayne Geffen
Co-Founder
B
Blake Cohen Geffen
Founder
Recent News
Crunchbase News
2025-11-25
Company data provided by crunchbase