SnapCode Inc · 1 month ago
DOAS Senior System Analyst
Suite 1804 West Tower, GA
Full-time
Onsite
Senior Level, Lead/Staff
$0/hr - $40/hr
10+ years expSnapCode Inc is looking for an experienced Senior System Analyst to join their team. This role involves providing technical expertise to support end-users and maintain core applications and IT infrastructure, while also collaborating with third-party vendors for complex issue resolution.
Information Technology & Services
Responsibilities
Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems
Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution
Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems
Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability
Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing
Qualification
Required
10+ years of IT experience
Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments
Configuration of Windows Infrastructure via Group Policy and/or scripts
Adept at using Powershell to automate and execute tasks
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently
Experience in coordinating with third-party technical support vendors
Proficiency in creating and maintaining technical documentation
Track record of continuous learning and adapting to new technologies
Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences
Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes
Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment
Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met
Preferred
Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus
Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable
Solid understanding of IT service management and ITIL best practices is a plus
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase