Mazda North American Operations · 3 hours ago
Admin, Warranty Review
United States
Full-time
Remote
Entry Level
$24.04/hr - $33.09/hr
1+ years expMazda North American Operations is seeking a Warranty Review Administrator to evaluate and process dealer warranty claims. The role involves ensuring compliance with warranty policies, providing guidance to dealers, and conducting detailed analyses of warranty claims to support decision-making.
AutomotiveMarketingProduct DesignRetail
Responsibilities
Analyze warranty claim data, including pending and appeal codes, and review dealer repair orders to verify accuracy, validate documentation, and determine whether claims should be approved, adjusted, or denied in accordance with Warranty Policies and Procedures
Ensure all processed claims reflect correct labor, parts, and payment amounts and meet all technical, policy, and procedural requirements
Review and process MMdM, Fleet, and CPO warranty claims in full compliance with established guidelines
Process claim debits resulting from dealer audits, incorrect submissions, or non‑warrantable repairs, ensuring all adjustments align with policy and procedural standards
Respond to incoming dealer and field calls in a professional, courteous manner, addressing inquiries promptly and providing accurate guidance using available systems and resources
Identify, troubleshoot, and resolve concerns related to warranty policies, claim processing, and technical questions while delivering clear product, service, and warranty information
Conduct follow‑up communication when additional details, clarification, or further issue resolution is needed to fully support dealer and field operations
Evaluate preauthorization requests for warranty and goodwill repairs by reviewing dealer submissions and supporting documentation to verify accuracy, completeness, and eligibility
Assess repair justification by analyzing vehicle age, mileage, repair time, customer service history, and overall policy applicability to confirm coverage and compliance
Provide clear approval or denial decisions based on research, documentation, and established policies, communicating outcomes professionally and ensuring dealers understand requirements, next steps, and any additional information needed
Conduct periodic Dealer Self Reviews, including comprehensive analysis of repair orders, warranty claims, and supporting documentation to assess accuracy, compliance, and overall warranty performance
Identify technical, procedural, and policy related non compliance issues, document findings, and collaborate with dealer and field teams to address concerns and develop effective corrective action plans
Provide ongoing consultation, coaching, and training to support dealers in implementing corrective actions, improving processes, and resolving non compliance issues
Monitor dealer progress to ensure process improvements are adopted and performance aligns with regional expectations; conduct DSRs as requested by regional management
Review dealer’s customer repair orders to support dealer labor rate and parts markup requests
Identify 'like warranty repairs,' validate calculations, and ensure compliance with state laws
Update reporting and communicate findings and recommendations to regional field personnel
Perform other duties as assigned
Comply with all policies and standards
Qualification
Required
Bachelor Degree in Arts/Sciences (BA/BS) Business Administration/Management
An equivalent mix of education, training, and/or work experience may be considered in place of a degree
1+ year General automotive technical knowledge preferred
1+ year Warranty operations, claims processing, or automotive service support preferred
1+ year Claims processing experience preferred
Knowledge of automotive systems, warranty, and dealer operations (Developing-Intermediate)
Retail dealer service administration experience (Developing-Intermediate)
Strong analytical skills with high attention to detail (Intermediate-Advanced)
Ability to interpret policies, technical information, and repair documentation (Intermediate-Advanced)
Excellent communication and customer service skills (Intermediate-Advanced)
Proficiency in data review, reporting, and problem-solving (Developing-Intermediate)
Organization skills to complete tasks in accordance with established standards and deadlines (Developing-Intermediate)
Ability to manage multiple priorities in a fast-paced environment (Intermediate-Advanced)
Good data entry/keyboard skill (Intermediate-Advanced)
Strong computer skills – Ability to use Microsoft (Word, Excel, Outlook) (Developing-Intermediate)
A high degree of organization, follow-up, and time-management skills (Intermediate-Advanced)
Excellent dealer/field interaction and customer service skills (Intermediate-Advanced)
Relevant product knowledge (Developing-Intermediate)
Company
Mazda North American Operations
Established in Hiroshima, Japan in 1920, Mazda is an international automotive manufacturer, conducting business in nearly 140 countries and regions around the world; known for beloved vehicles including the Mazda CX-5, MX-5 Miata, and others.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Donnelly
President and CEO
Robert Valle
Vice President and CIO
Recent News
2026-01-20
2026-01-15
2026-01-14
Company data provided by crunchbase