Clevanoo LLC · 6 hours ago
Help Desk Specialist
Austin, TX
Contract
Onsite
New Grad, Entry Level
$15/hr - $20/hrClevanoo LLC is seeking a Help Desk Specialist to perform Information Technology customer support work that ranges from basic to moderately complex. The role involves providing first- and second-level desktop support through remote applications and performing basic network administration and troubleshooting of communication problems as they affect the user environment.
Staffing & Recruiting
Hiring Manager
Maithili K
Responsibilities
Works the Call Center, logging calls and providing first- and second-level technical assistance to users and other Information Technology technicians. Documents call problems and resolution
Provides remote desktop support and assistance using various remoting applications. Installs, reinstalls, configures, or instructs the user over the phone and uses the technician’s desktop
Creates, resets, and deletes user profiles. Assists users with access or login problems
Communicates critical outages to appropriate staff and monitors progress for resolution
Creates Knowledge Base articles used by technical teams
Performs other job-related duties as assigned
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire
Qualification
Required
Performs Information Technology customer support work that is basic to moderately complex in nature
Provides first- and second-level desktop support through remote applications
Performs basic network administration and troubleshooting of communication problems as they affect the user environment
Works the Call Center, logging calls and providing first- and second-level technical assistance to users and other Information Technology technicians
Documents call problems and resolution
Provides remote desktop support and assistance using various remoting applications
Installs, reinstalls, configures, or instructs the user over the phone and uses the technician's desktop
Creates, resets, and deletes user profiles
Assists users with access or login problems
Communicates critical outages to appropriate staff and monitors progress for resolution
Creates Knowledge Base articles used by technical teams
Performs other job-related duties as assigned
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire
Proficient in troubleshooting Microsoft 365 (O365) issues
Strong experience with Windows 10/11 operating systems
Active Directory (AD) account management, including creating, resetting, and managing user accounts
Troubleshooting software and hardware issues across desktops, notebooks, printers, and peripherals
Experienced using remote tools and admin access to resolve end-user IT issues
Knowledge of information technology hardware, software, and peripherals as related to assigned functions
Familiarity with desktop operating systems, user applications, and system integration
Skilled in software and hardware installation, testing, and deployment
Company
Clevanoo LLC
At Clevanoo LLC, we believe that great companies are built with great talent — and we make it our mission to connect them.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase