Spring Health · 10 hours ago
EAP Dedicated Management Consultant (Remote)
United States
Full-time
Remote
Mid, Senior Level
$38.46/hr - $48.72/hr
3+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The EAP Dedicated Management Consultant will provide high-quality consultations regarding workplace concerns, coordinate critical incident responses, and enhance employee wellbeing and workplace effectiveness.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Coordinate critical incident response requests
Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12p-8p ET, but you may sit out of any time zone
Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees
Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements
Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers
Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers
Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment)
Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer
Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
Qualification
Required
LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
Experience delivering and coordinating critical incident response required
Crisis management and SUD experience
Familiarity with basic terminology and concepts used in employee assistance/human services programs
EAP experience
Excellent written and verbal communication skills
Able to go above and beyond and to multi-task and context switch
Preferred
SAP qualified preferred
CEAP certification preferred
Supervisory experience and/or experience working with management and human resource professionals preferred
Experience working with diverse populations (bilingual preferred)
Knowledge of healthcare settings and community resources
Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
Benefits
Generous medical, dental, vision coverage available day 1 + access to One Medical
20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Flexible paid time off in addition to 12 paid holidays throughout the year
$500 per year Wellness Reimbursement
Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
4-4.5 months of fully paid parental leave
Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
Employer sponsored 401(k) match of up to 2% after 90 days of employment
Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team.
$200 per year donation matching to support your favorite causes
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase