RevSpring · 6 hours ago
Account Specialist
Arden Hills, MN
Full-time
Onsite
Entry, Mid Level
2+ years expRevSpring Inc is a leader in the revenue cycle management industry, seeking an Account Specialist to enhance client relationships and provide advanced administrative support. The role involves managing long-term projects, delivering outstanding customer service, and supporting client needs to help achieve organizational goals.
AnalyticsCollectiblesHealth Care
Responsibilities
Expanding knowledge of Account Management profession
Developed business acumen skills and regularly applies to work
Developing knowledge of industry and business principles
In-depth customer knowledge to provide appropriate solutions to customer needs
Applies research, information gathering and analytical and interpretation skills to problems of diverse scope
Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels
Demonstrates solid proficiency utilizing systems, tools and procedures to accomplish job, including platform tools, CRM & ticket tools
Has a general understanding of the definitions, cultural, political, organizational and disciplinary perspectives of the health care or ARM industry
You understand key concepts, terminology, issues, and challenges associated with the health care or ARM industry, and some strategies employed to meet some of those challenges
You identify with the main sectors of the health care or ARM industry and its business drivers and can articulate the key aspects of the industry business model, its competitive environment and the current trends in the industry
You can link industry challenges to RevSpring solutions and discuss with peers
Works with minimal direction
Work is guided by operational objectives and priorities of assigned customer base account manager
Refers to established policies and precedents as needed
Assumes responsibility to improve service, efficiency and quality of work
Will be responsible for specific tasks and their objectives
Qualification
Required
General computer knowledge
MS Office experience
Strong, positive and influential team player
Ability to work independently and maintain technical expertise and aptitude with web-based applications
Must have strong interpersonal skills
Demonstrated ability to manage multiple accounts and tasks
Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines
Remain calm and professional in all situations, and have an unprecedented sense of urgency
Highly organized and detail-oriented
Must be able to work independently with a high level of self-motivation and enthusiasm
Recognize problems, identify possible causes and resolve routine issues
Team player with a 'can do' attitude that can work in a fast-paced, ever-changing environment
Ability to establish and maintain a professional atmosphere for colleagues, clients and customers
Analytical – Understand multiple data formats; Synthesize complex information; Collect and research data; Use intuition and experience to complement data; Design work flows and procedures
Attendance/Punctuality – Consistently at work; Ensure work responsibilities are covered when absent; Arrive to meetings on time
Change Management – Propose appropriate work process changes
Dependability – Demonstrate strong sense of ownership; Take responsibility for own actions; Keep commitments
Initiative - Undertake self-development activities; seek increased responsibilities
Innovation - Display original thinking and creativity; Meet challenges with resourcefulness; Generate suggestions for improving work; Develop innovative approaches and ideas
Leadership – Demonstrate confidence in self and others while exhibiting strong interpersonal skills
Oral Communication - Speak clearly and persuasively; listen and get clarification; Respond well to questions; Demonstrate exceptional group presentation skills
Planning/Organizing – Prioritize and plan work activities; Use time efficiently; Plan for additional resources; Set goals and objectives; Develop realistic action plans
Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Exhibit excellent judgment and discretion; Ability to handle multiple priorities simultaneously, and meet deadlines
Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget
Quality - Demonstrate exceptional accuracy and thoroughness; Actively look for ways to improve and promote quality; Monitor own work to ensure quality
Written Communication - Write clearly, professionally and informatively
Up to 10% travel may be required
Bachelor's Degree or equivalent work experience
2+ years in a technical customer service role
2-5 years' experience in customer service, client service or client success role
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from a variety of both internal and external sources
Preferred
SalesForce experience a plus
Knowledge of healthcare data and file formats helpful (Cerner, EPIC, eCW)
Company
RevSpring
RevSpring is a provider of revenue cycle technology services offering data analytics, multi-channel customer communications.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-12Acquired
Leadership Team
Scott MacKenzie
CEO
Bill Needham
Chief Technology Officer
Recent News
Mobihealthnews
2025-10-24
2025-10-15
Company data provided by crunchbase