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Community West Credit Union · 23 hours ago

CARD SERVICES REP I

Kentwood,MI,US

Full-time

Hybrid

New Grad, Entry Level

$18.25/hr - $18.25/hr

Community West Credit Union is seeking a Card Services Representative I for their Kentwood branch location. The role involves assisting with daily operations of the Card Services department, processing card requests, and providing support to staff and members regarding card inquiries.

BankingFinanceFinancial ServicesLending

Responsibilities

Responsible for assisting with daily operations of the Card Services department including answering basic questions regarding card products and services as needed

Process and fulfill requests for new debit, ATM, and credit card orders

Provide comprehensive support to staff and members regarding debit and credit card inquiries or issues via phone, email, and instant messaging

Review and process ATM check deposits, including any adjustments needed

Conduct the initial review, document gathering, member communication, and processing of debit card disputes

Manage card status updates, including reporting lost, stolen, or closed cards, and facilitate reorders for debit and credit cards

Post and balance debit card transaction reports daily and ensure corresponding general ledger accounts are balanced

Reconcile weekly ATM cash replenishments and ensure corresponding general ledger accounts are balanced

Qualification

Card services knowledgeWord proficiencyExcel proficiencyBasic math skillsCustomer service skills

Required

High School Graduate or GED (General Education Degree)

Must be able to understand and efficiently use a computer and have basic knowledge of Word and Excel

Basic math skills and the ability to use a calculator are required

Benefits

401k at 90 days

Generous time off in 1st Year

Vacations

Holidays

Sick time

Casual dress code

Occasional remote work available once fully trained

Company

Community West Credit Union

Community West Credit Union is a financial service firm that deals with savings,loans and other financial services.

Founded in 1967

Kentwood, Louisiana, USA

51-200 employees

https://www.communitywestcu.org/

Funding

Current Stage

Growth Stage

Leadership Team

Heidi Hunt

President and Chief Executive Officer

Lindsay Knodel Hawlk, CCUE, CCE

Chief Financial Officer

Company data provided by crunchbase