Shell Energy · 23 hours ago
OPERATIONS ANALYST II
Houston,TX,US
Full-time
Hybrid
Mid Level
3+ years expShell Energy Solutions is committed to providing cleaner energy solutions and enhancing customer experiences. The B2B Retail Operations Analyst plays a crucial role in achieving operational goals by managing daily operations, resolving issues, and improving processes within the Operations team and cross-functional teams.
Consumer ElectronicsEnergyEnergy ManagementEnergy StoragePaymentsRenewable EnergySolar
Responsibilities
Monitor and manage day-to-day operations, including processing of transactions and resolving exceptions to ensure timely and accurate production of enrollments, drops, etc. and invoices for across the SES footprint
Review, analyze and take appropriate action on applicable reporting and any issues identified during day-to-day responsibilities
Analyze and troubleshoot customer (internal and external) inquiries, issues, and concerns, including working with other departments to resolve and ensure the best customer service interaction possible
Review and respond to operations related inquiries in a timely and professional manner
Analyze errors/issues to identify the root causes and develop mechanisms to minimize or eliminate future issues
Analyze and validate data to provide assurance of accuracy and validity of critical business information
Communicate and resolve issues with utilities, as needed
Utilize problem-solving and multi-tasking skills to manage daily work requirements, along with interruptions of additional requests
Continuously think about methods to improve operational activities and suggest process and system improvements, as needed
Maintain proper documentation of the operations processes and related controls
Provide cross-functional support to peers and departments to develop satisfactory end-to end delivery processes and results
Collaborate and coordinate with cross functional teams on new initiatives or projects
Responsible for backing up other analysts on the team, when necessary
Other duties as assigned
Qualification
Required
Bachelor's degree or 3-5 years relevant experience
Minimum 2 - 4 years' experience in energy field
Knowledge of ERCOT, PJM, MISO, NYISO, NEISO and CAISO markets
Knowledge of PUC and/or Utility standards
Proficient use of Microsoft Office programs including Word, Outlook, Powerpoint. Strong Excel skills
Strong analytical and problem-solving skills; must be able to provide timely and accurate data analysis
Strong business writing skills and experience developing communication in various formats
Strong interpersonal skills
Learner mindset and eye for continuous improvement needs
Excellent organization and time management skills, with the ability to maintain a strict level of attention to detail
Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships
Self-motivated with the desire to consistently improve performance and gain further knowledge
Ability to meet deadlines, learn quickly, and demonstrate effective problem-solving and follow-up skills
Comply with company policies and procedures
Benefits
Competitive Compensation
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
401(k) with Company Matching Contributions
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Disability Programs (STD & LTD)
Employee Basic Term Life Insurance
Generous Vacation & Company Holidays
Flexible hybrid working schedule
Training and coaching
Tuition Reimbursement
Paid Parental Leave
And much more!
Company
Shell Energy
We help businesses manage energy needs, boost efficiency, control costs and achieve decarbonisation goals for a better energy future.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$5.64MKey Investors
Australian Renewable Energy Agency
2023-09-01Acquired
2022-10-14Grant· $5.64M
Leadership Team
Aren P. Hansen, ACMA, CGMA
Chief Financial Officer, Shell Energy Solutions
Connie Laureano
VP, B2C Operations
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